In 2021, Takema Intelligence launched the AI cloud platform “Emotibot Cloud” to further provide customers with a complete enterprise intelligent service software that is highly standardized, low-code customized, and precise in operation, helping enterprises to accelerate intelligent digital transformation.
It was learned that Takema Smart completed a 100 million yuan C+ round of financing. This round was jointly invested by Shenneng Chengyi, GF Xinde, and Langmafeng Capital. The old shareholder, China Development Financial Holdings, once again pursued the investment. After this round of financing, Takeama Smart will further carry out the “All-In-Cloud” cloudification strategy, and all standard products will be “clouded” with NLP technology as the core, and “Takeama Cloud” will be launched. .
It is reported that Takema Smart had previously completed 200 million yuan in Series C financing in November 2020, and completed US$45 million in Series B+ financing in October 2019.
Takeama Intelligence is one of the few domestic companies that have multi-modal human-computer interaction technology in the whole scene of speech, semantics, and images. It uses natural language processing (NLP), knowledge engineering, computer vision, multi-modal emotional computing, deep learning, etc. Based on AI technology, it integrates AI capabilities into enterprise business, provides one-stop artificial intelligence standard platform products and solutions, and helps enterprises accelerate the transformation of intelligent transformation.
After nearly 6 years of development, Takema Intelligence has expanded from conversational interactive short text NLP to long text NLP for machine reading and knowledge engineering, and is gradually building a complete enterprise business operating system with pan-NLP. software. At present, the company has developed six platforms: Bot Factory™ conversational AI platform, AICC+ (AI Contact & Collaborate) solution platform, Gemini cognitive knowledge engineering platform, NLP natural language understanding platform, Scorpio machine learning platform, and WFEA process automation engine. Provide complete solutions in the fields of finance, smart terminals, corporate services, government affairs, medical care, and manufacturing.
On this basis,In 2021, Takema Intelligence will launch the AI cloud platform “Emotibot Cloud” to further provide customers with complete enterprise intelligence with high standardization, low-code customization, and precise operation Service software to help enterprises accelerate the intelligent digital transformation.
Comprehensive cloudification is the most important development direction of Bamboo Smart in the next five years, and Bamboo Cloud is an important carrier. In terms of core products, Takejian Cloud currently includes Bot Factory Cloud, AICC+ Cloud, Gemini Cognitive Cloud, and NLP Cloud (NLP Cloud).
Taking the analogy of Microsoft Office software, Takema Cloud can be said to be an operating system for a new generation of enterprise businesses and services. To put it simply, business users use Office as the standard office software to produce a large amount of unstructured and semi-structured business data and documents, and then use the Zhujian cloud series of products to disassemble and analyze data and documents to promote business Execution and optimization, using artificial intelligence NLP to automatically read and process unstructured data, form a structured knowledge graph for reasoning and analysis, and directly realize applications through diverse scenarios such as dialogue robots, search, and reasoning.
Specifically, Zhujian Cloud can undertake the automation and auxiliary tasks of most scenarios of enterprise services, not only can the complex business be represented by robots, but also human-machine collaboration, real-time assistance agents, and automated business processes. Takema Cloud’s six AI platforms have built-in RPA, OCR, CV, process mining, ML machine learning platform, knowledge mining and many other intelligent modules that realize low operation and Intelligent Automation.
Jian Renxian, the founder of Zhujian Smart, told us that we can gradually realize the full cloudification of products, and the launch and step-by-step improvement of “Zhujian Cloud” benefited from the accumulation of hundreds of commercialization cases in the past 6 years and the cloud The help of manufacturer cooperation. He revealed that “Bamboo Cloud” fully supports multiple cloud vendors including Huawei Cloud, Alibaba Cloud, Tencent Cloud, Microsoft Azure, Amazon AWS, China Electronics Cloud, and Ziguang Cloud.
“Takejian Cloud aims to reduce customization and enterprise operating costs, and it carries artificial intelligence standardized products. As early as the establishment of the company, we have predicted that standardization is the only way to fully implement AI. Therefore, The company continues to summarize scenario business processes and standardized technical solutions from experience. This is a process of continuous polishing and precipitation, and it cannot be accomplished overnight.” Jian Renxian said, “In addition,’cloud’ means more flexible, faster deployment, and lower cost. Landed, Takejian Cloud supports public cloud, private cloud, and hybrid deployment methods, as well as SaaS services.”
It is understood that the dialogue robots on Zhujian Cloud cover hundreds of different industry scenarios, and support “one-click deployment”. Users only need to click a button to quickly create support for hundreds or even thousands. A platform for robots. “At present, 80% reusability in the field of artificial intelligence can be regarded as a highly standardized product. Takema Intelligence has achieved a high degree of standardization, and standardized solutions include 80% of theStandard product components and 20% personalized functions that can be quickly developed in a low-code manner can better match the business needs of different companies. In terms of speed, customers can use “one-click deployment” to create an external robot within a few minutes, and within a few hours can deploy a platform that can read unstructured text and create automated knowledge. “Jian Renxian told.
In addition, in addition to the high development and operating costs brought about by customized projects, another major problem encountered in the implementation of artificial intelligence in enterprises is the need for a large amount of corpus and data for secondary and multiple training. The traditional use of manpower The way of marking to polish the training model has high operating costs, more difficult implementation and delivery, and more difficult subsequent maintenance and upgrades.
In response to this, the 2021 new version of Takema Cloud Platform combines an automated machine learning platform with special functions of cyclic learning and continuous intelligence. There are 27 NLP and AI capability modules built in the platform, which can be compatible with most SOTA algorithm models, automatic annotation, knowledge mining, knowledge generation, corpus cluster analysis, automatic QA generation, automatic parameter adjustment, and automatic Training, automatic optimization models, multi-combination models, almost all commonly used NLP and graph algorithm models, can provide enterprises with self-optimization models and form data-driven and business-driven competitiveness.
Bot Factory Cloud
Bot Factory Cloud: An open platform for conversational AI applications. After 4 years of iteration, the platform has included hundreds of commonly used robots, pre-trained models for hundreds of industry scenarios, and general short text semantic models, and has become a fairly mature standardized robot factory platform.
On this platform, users can quickly build simple intelligent question answering robots, as well as complex multi-round dialogues, knowledge reasoning, and semantic search omnidirectional robots by dragging and dropping with low code. In addition, Bot Factory Cloud is also equipped with the latest state-of-the-art algorithm model machine learning platform, which can automatically train the model and select the best algorithm model for use by the robot. The algorithm model becomes a plug-in that can be replaced at any time. , So that the robot has the function of self-learning and automatic tuning.
It’s worth mentioning that Takeama Smart launched a new cognitive knowledge engineering platform “Gemini Cognitive Cloud” includes two flagship products, Gemini Studio and Gemini KM Knowledge Base.
Among them, Gemini Studio is a process automation platform, through which business personnel can use code-free drag-and-drop methods to automatically build a knowledge graph, can be a knowledge graph applied to a specific scenario business, or It can be a general knowledge graph of the industry. These knowledge graphs can be used for business reasoning and insights as well as industry analysis.
Gemini KM knowledge base can be used to manage the massive unstructured documents of the enterprise. The documents of Gemini KM knowledge base can be directly entered into Gemini Studio to automatically construct a knowledge graph that can be inferred, and then use this in Bot Factory’s dialogue robots to form end-to-end knowledge and produce an automated full-stack closed loop.
A large oil state-owned enterprise used the Gemini platform to establish a set of technology management intelligent information processing and duplicate checking services. The comparison of new documents with more than 2,700 historical project documents was completed in seconds, which solved the problem of full duplicate checking. To avoid duplication of enterprise projects and maximize the use of scientific research funds. Previously, this company relied on employee memory and manual checking to check duplicates. It took at least one day to check duplicates of a document. Now it only takes 12s to check duplicates of new documents on average, which is at least a thousand times more efficient.
AICC+ Cloud
AICC+ Cloud: Intelligent customer center system, equipped with four innovative flagship products newly launched by Takema Intelligence in 2021: Emoti Mate, Emoti Coach, Emoti QI and Emoti Voice.
Among them, Emoti Mate (Emoti Mate Real-time Assistance) mainly provides real-time training and quality monitoring for customer service and sales personnel. Combined with the intelligent knowledge base, Emoti Mate can automatically push knowledge for real-time conversation content, extract and analyze user portraits in real time, recommend words and processes, and achieveTo plant grass marketing and satisfy the dual purpose of serving, increase the conversion rate of sales staff, and maintain the quality of the corporate brand. Real-time quality monitoring can remind the complaint risk in real time and reduce the complaint rate.
Emoti Coach is an integrated product of quality and accompany, that is, coaching and real-time quality inspection. The scope of use includes business personnel such as customer service personnel, insurance agents, sales personnel, business representatives, etc. It can be applied to scenarios that require interaction with customers, such as voice, face-to-face or video interaction.
Emoti Coach integrates the integration of quality inspection and sparring coaching. In the dialogue and communication between real-time quality inspection and monitoring service personnel and customers, it can detect improper, non-compliant and optimizable communication in real time content. After the call is over, the system will automatically form a call quality inspection analysis and suggestions for improving the process, and automatically form a recommended course to accompany the service staff.
Emoti QI is based on customer center personnel as the core, and is centered on the real-time and offline quality inspection scoring model of the customer service hotline. It can conduct in-depth semantic analysis, sentiment analysis, and intention analysis of real-time conversations. , Behavior analysis, and find out the risk points that will cause complaints or violations, give real-time prompts and suggestions for improvement, skills and knowledge, and record the behavior for later training and sparring purposes.
Emoti Voice is a full-duplex phone robot that combines voice and semantic understanding in Takema Cloud. It supports private deployment and SaaS mode. It creates a voice robot with one click to ensure smoother and more efficient two-way interaction. A sense of experience close to real people. It is created by Emoti Voice Studio’s non-code visualization workbench, and runs on the Takema Cloud general semantic engine without additional training, achieving low operation and low cost.
“Employee service quality and service efficiency are extremely important to reduce business operating costs, improve efficiency, and maintain corporate brand image. Compared with traditional quality inspections, which only use quality inspection rules to find out whether the quality inspection points are right or wrong, Takejian Xin The proposed plan can propose an optimized plan and assist in its execution. In this way, intelligence can be closely integrated with customer center business end-to-end, forming an automated and assisted human-machine collaboration model. Intelligent customer center will eventually be brought to the enterprise More efficient service quality.” Jian Renxian said.
For these products to play their true value and role, accuracy is also an important indicator that must be guaranteed. Jian Renxian told that at present, it is recognized that the accuracy rate of less than 85% in the market is not up to standard. “Our products have reached 85% accuracy at zero startup. With our built-in cyclic self-learning function, the accuracy can reach 92%~95%, and it continues to improve. With the increase in the amount of business solutions, the accuracy The rate will be higher and higher.”
mePreviously, Takema Intelligent has reached nearly 400 benchmark customers in many industries, and has covered hundreds of financial benchmark customers, including Bank of Communications, China UnionPay, Sunshine Insurance, Sumitomo Mitsui, Zhonghong Insurance, Huatai Securities, Bank of Beijing, etc. In the field of corporate services, it has cooperated with many giant companies, including Huawei, Ubican, Changhong TV, BMW, Sanofi, Vanke, China Mobile International, Tianyi Video, China General Nuclear Power, etc. In the first half of this year, the number of sales leads and potential business opportunities obtained in the first half of this year increased nearly four times compared with the same period last year. The number of new products including China International Finance Securities, Chongqing Bank, Harbin Bank, Guangzhou Political and Digital Bureau, vivo, TCL, Bosch, GAC Research Institute, etc. Major industry customers.
Jian Renxian believes that standardized products, fast and low-cost implementation, and globalized business are the key to long-term profitability of AI companies. In the future, Takema Intelligence will continue to develop more standardized scenarios and develop multilingual NLP products including English.
About investment:
This round of strategic investor Shenergy Chengyi Investment Director Mr. Liu Zhe said: “Shenergy Group has an important industrial position in the fields of power, gas, finance and other people’s livelihoods, and serves a broad range of consumers. Therefore, the group is committed to improving the quality of customer service. Attaches great importance to it. Takema’s intelligent semantic technology and standardized NLP products are among the best among similar AI companies. Takema’s team is close enough to meet customer needs, effectively solve customers’ actual problems, and further expand the scale of AI applications through product standardization. We are able to recognize Zhuma’s innovative and unique AI business landing model. After our investment in Zhuma, Shenneng Chengyi will rely on Shenergy Group’s industrial background to actively assist Zhuma in developing markets in energy, power and other fields. We also believe that Takema will become a leader in the application of AI technology in various industries through the new Cloud model.”
Mr. Yang Changhong, the head of the Guangfa Xinde project, the investor of this round, said: “Takeama Intelligent insists on independent research and development of the underlying NLP technology, combined with highly standardized products, which greatly improves the efficiency of the enterprise, and establishes new barriers through product cloudification. Under the special social and business environment of 2020, the company can also focus on technology research and development, launch new products and new application directions, and maintain rapid revenue growth, which is very rare. Looking forward to Takema’s support for cloud-based technology products Under the blessings, we will expand the cooperation ecosystem, work with partners to continue to maintain growth, and help China open up new horizons in the development and application of artificial intelligence technology.”
Mr. Lu Ningbo, senior partner of Langmafeng Capital, the investor of this round, said: “NLP allows machine intelligence and human intelligence to work together. It is a breakthrough for AI to blossom and has unlimited potential. Takema Intelligence has adhered to the bottom layer in this direction for many years. Self-research and innovation of technology and efficient technology transformation capabilities have formed a number of standardized platform-based enterprise-level products; efficient engineering and delivery capabilities have been recognized by hundreds of benchmark customers in multiple industries; in the future, it will pass the standard cloud Chemical productsMaintain rapid growth; clear business planning, strong team execution culture, and high human efficiency will enable the company to go further and higher on the road to scale in the future, hoping that the company will grow into the Everest of the NLP field. “
Mr. Xusheng Zou, General Manager of China Development Financial Holdings Fund, the investor of this round, said: “CDIB China Development is one of the long-term support shareholders. Customer service and industry insight into emerging applications across multiple industries, and continue to open up the imagination of the AI semantic market. In 2020, when the macro environment is extremely challenging, Takema Intelligence will continue to build leading technologies and grow against the trend together with ecological partners. Looking forward to the future, Takema will assist all walks of life to establish their own knowledge system under the output of standardized products, and become an indispensable “new infrastructure” for enterprises.”