At a regular meeting, after listening to everyone’s report, Deng Feike suddenly announced: “In the future, customers are allowed to return food products.
   The two food department managers almost jumped up, and they loudly opposed: “No, no! This way we will Received a large number of unreasonable return requests. ”
   “Gentlemen!” Old Deng waved his hand, beckoning everyone to be quiet, “I often find employees and customers arguing in the food department. Customers have objections to these foods, they think the quality of these foods is doubtful, or there are other problems. They don’t want these foods, especially since they don’t know these foods in advance and are buying for the first time. Why do we force them to accept it?”
   “Mr. Deng Feike, although what you are talking about is reasonable, but this will be the reason for customers to return goods at will. If many customers imitate this behavior, it will cause huge losses to the company!”
   I can understand these managers, they are not unreasonable for this panic and rejection. Trust is a very costly thing.
But Deng Feike still refused to be lenient, he was puzzled and asked: “Do customers have to accept food that they think is a problem? If someone forces us to accept food that we do not want, will we be happy?”
   “This is a two-person code Matter, Mr. Deng Feike. We can’t discern the motive of the customer’s return…”
   “Gentlemen, I remind you that this is something people are going to eat, this is a very serious and dangerous thing! I don’t believe that the customer will ask for a return for no reason. Purchased goods!” Deng Feike is still indifferent.
   At this time, all the managers expressed opposition and almost protested. They moved out of the company’s sales management principles and various regulations, indicating that their persistence is in the performance of their duties and Maintain the company’s regulations and interests.
  Mr. Deng Feike no longer disputes, he made a concession. But he still announced: In the future, all fresh food, customers who have doubts about the request for return, must return the goods unconditionally! He stated that he will This is entirely responsible, and he doesn’t think it will harm the company’s interests. Finally, he added, don’t let him see that there is a quarrel about food returns!
   The controversy about whether food can be returned is concluded
  After a while, I suddenly remembered this matter, and asked the food department manager whether it was carried out according to the old Deng’s decision? Are there many customer returns?
   The manager smiled: “Stupid foreigner, press him Said the return, who will bear our losses? Can we do it? All we can do is to prevent him from finding customers who want to return the goods. ”