There are many clothes and clothes in the second and third, and the “service first” is hard to find.
Editor’s note: This article is from WeChat public account “Zinc scale” (ID: znkedu) author: Xu Wei.
1: In the black cat complaint, many users have been “automatically debited” for various reasons and initiated a complaint against the platform.
2: In the past ten years of use, Ms. Xie’s probability of encountering clothes on the platform was around 30%.
3: As long as the clothing is charged to the consumer, whether it is a deposit or a rent, the user must be clearly informed and approved by the user.
From shared bicycles to shared charging treasures to shared rentals, there is no shortage of participants in the “sharing economy” model.
Under the wave of “sharing economy”, the ride of this windmill has not only brought new consumption patterns to users, but also won the favor of Alibaba, IDG Capital, and Jinshajiang Venture Capital. Become the first horse on the shared wardrobe track.
But with its development and expansion, it is not only the rising number of users, but also the reputation of falling in the controversy.
Can I charge a fee without the user’s consent?
The user of Lu Yisan’s small program has recently encountered a miracle. She found that she had only tried a small program twice a year ago, and even after two years without consent, and without any prior notice in any form, she arbitrarily deducted her account.
“I tried the second and third small programs in 2017. At the time, I was doing the product. I wanted to see what the small program did.” Lu Yong told reporters with certainty that he I tried it once and never looked at it again, because the time was too long, and I didn’t even remember if there was any deduction at the time.
It’s very strange that on June 10, 2019, two years later, Lu’s personal account was inexplicably deducted from the 203 yuan platform, when the road contactedWhen the customer service asks for the specific reason, the customer service responds that it is “the monthly fee”.
The road is puzzling, and even “there is a feeling that a card is suddenly stolen by someone else.” If the expenses were actually incurred in the past, the deduction of money can be understood, but why did you not deduct the money at that time, but two years later? More importantly, why is this platform able to successfully deduct without notice to yourself and without their permission?
There is also the same confusion with Lu Ling, Miss Peng, a small program user, after a bad rental experience, she also suffered the problem of being deducted by the second.
Miss Peng said that she saw that the platform supports the Sesame Credit Free Deposit and would like to try the next one. Because the novice is not familiar with the process, I found out that I chose the wrong one after the order was completed, so I immediately contacted the customer service to cancel. However, the customer service responded that the user cannot cancel once the order is placed, and can only be refunded after the user receives the goods.
Miss Peng’s consultation record was automatically emptied, and then contacted by customer service but was pushed off
“I can accept the rented second-hand clothes, but the clothes came over and looked at it. There was a few crumpled clothes in the simple bag that I didn’t know how to wash and wash, and the order process was still so pitted, I said I will send them back, they will charge me.”
Miss Peng believes that when I place an order, I browse the details page for the special exquisite and beautiful clothes, and the cleaning of the clothes is detailed, but the actual clothes are not satisfactory. Such clothes have to be charged, which is really unacceptable.
In fact, multiple users have been “automatically debited” for black cat complaints for various reasons. In these complaints, there are usually similar cases. The statement: “The fee is deducted if no reminder is received” “I know after deducting the fee” “The fee has been deducted if it has not been used” (some users have opened the membership but there is no actual rental behavior).
For this part of the second and third users, Agree to the sesame deposit-free service, and then open the membership, it seems that this platform can be directly deducted without their comments. Lose the fee. As Lu Yong said, “There is a feeling that a card is suddenly stolen by someone else.”
The probability that clothes can’t be worn is around 30%
In addition to being automatically deducted, Miss Peng said that the quality of the clothes is not good on the platform.