In response to the “Insulting Words in Personal Credit Report” of Jinshang Consumer Finance Co., Ltd. (hereinafter referred to as “Jinshang Consumer Finance Company”), the People’s Bank of China Taiyuan Central Sub-branch interviewed Jinshang Consumer Finance Company on April 8. On May 25th, once again interviewed Jinshang Consumer Finance Company. The relevant situation is as follows:

On April 6, 2021, the customer complained to the People’s Bank of China Nantong City Center Sub-branch that insulting words appeared in the “work unit” in the personal credit report . On April 8, the People’s Bank of China Taiyuan Central Branch interviewed Jinshang Consumer Finance Company according to the situation of Nantong’s central branch and asked it to verify the situation in accordance with the law, immediately correct the wrong information, and do a good job of communicating with customers to maintain the legality of customers rights and interests. Subsequently, the People’s Bank of China Taiyuan Central Sub-branch conducted an on-site inspection of the credit investigation business of the Jinshang Consumer Finance Company. On May 25, the main person in charge of the Taiyuan Central Sub-branch of the People’s Bank of China once again interviewed Jinshang Consumer Finance Company and its major shareholders, and on the basis of reiterating the regulatory opinions, seriously proposed follow-up rectification requirements: first, we must deeply reflect on the incident and take the initiative to respond. Customer appeals to eliminate adverse effects; second, we must thoroughly investigate the cause of the incident and seriously pursue accountability; third, we must comprehensively sort out internal work processes, further strengthen internal control management, and earnestly perform the main responsibility of credit information collection and submission, and protect the legitimate rights and interests of financial consumers .

In the next step, the People’s Bank of China Taiyuan Central Sub-branch will conduct a serious response to the incident after investigating and verifying the situation.