Production | Tiger Sniff Business Group
Author | Li Ling
Edit ｜ Fang Yu
Picture source ｜ Volunteer Hu Jianbin
12:30 in the morning, the driver Feng Xiaobo just returned home. Before entering the door, he took off his disposable protective clothing and performed a thorough disinfection because he had to wear it tomorrow morning. He has been wearing this dress for several days in a row, and this can only be the case when supplies are scarce.
Compared with front-line medical care, the difficulties of drivers can be overcome. The goggles love to fog, and use hot water to burn it before use; Siamese protective clothing is not convenient to go to the toilet, try to eat less and drink as much as possible; I am really tired, just sit in the car for a while when there is no order …
Even if they are behind, drivers are equally dangerous.
After announcing the closure of the city, Wuhan announced on January 23 that public transportation was suspended and that each channel from Han was temporarily closed. The bus stoppage affects not only the daily travel of residents, but the orderly commuting of frontline medical staff has become the most important issue. The ride-hailing platform immediately launched the driver to organize a voluntary convoy, which became the basis for Wuhan to operate the axles at this particular critical moment.
By disassembling these axles, we can see individual citizens who are living and full. Their identities are drivers of ride-hailing, a free but uncertain professional group, exerting their maximum professionalism and participating in the forefront of the epidemic.
Some of them donated blood twice a year starting at the age of 18. Nowadays, there are no interruptions to middle-aged people; some of them are in the severely affected area. They still volunteered to join the medical volunteer team and rented a house for this purpose …
In this relay race against viruses, they felt bitter, disappointed, and angry, but they also said, “People will not lose their homes.”
Time against time
On the noon of January 23, Xiao Sheng received the task of setting up the Wuhan Volunteer Team at Didi Headquarters. On the same day, when he reported to the Wuhan Municipal Government, he began to invite drivers, set up a team, and arrange supplies for epidemic prevention. At 5 pm, he completed the formation of the first teamThis 19-person convoy has also become the earliest convoy for Wuhan medical transfer.
Xiao Sheng is a native of Wuhan. He was originally at the Wuhan Orange Asset Management Center of Xiao Ju Che Fu, responsible for vehicle rental and driver services. Close contact with the driver made him the person in charge of the emergency task.
There is a wife and two children at home, 6 years old and 2 years old. In order to avoid the risk of family members entering and leaving every day, he sent his wife and two children to their homes around Wuhan and stayed at home alone. “Even if you accidentally get infected, it’s considered self-isolation,” he said.
On January 24, the thirtieth day of the New Year, Didi Medical Care’s convoy drivers started to work.
The medical team first connected Wuhan Concorde, Wuhan Central Hospital, and Wuhan Third Hospital, and took on the travel needs of a total of 2,438 medical staff from 7 hospitals in 3 hospitals. But the online system was not ready at that time. Xiao Sheng and 13 colleagues needed to replace the data brain of the previous dispatch center and manually match the orders. They counted the medical travel needs of various hospitals one day earlier and allocated them to drivers according to departure time, arrival place, and so on. Everyone in those days “was working till 2 am.”
At the same time, more than 50 people from the entire project team of the Didi Wuhan Volunteer Team, including the production and research technical team and customer service team of the Didi headquarters, were also online and developed a medical taxi system based on daily scheduling.
Three days later, at 2 pm on January 26, the medical taxi system went online. The health care team was on track, and problems followed.
Protective clothing, goggles, gloves, double-layer masks are indispensable; each real-name system must be recorded after completion and disinfected in the car. Self-protection is related to the safety of both the driver and the medical staff. It is one of the important assessments of drivers’ daily travel. However, the situation of protective materials is not optimistic-insufficient protective materials, some drivers do not have N95 masks and goggles.
Even at this stage, the shortage of protective materials is still the most difficult issue for Xiao Sheng. “The first thing I think about every day when I open my eyes is how much protection material is left.”The prepared protective materials are about to be used up, and there is an urgent need for a large number of procurement resources for protective materials such as protective clothing, medical surgical masks, N95 masks, and electronic thermometers.
The protection tools needed to respond to the epidemic are scarce and drivers’ meals cannot be resolved.
“Speaking of still sour, we basically have no time to eat.” Feng Xiaobo has rarely eaten rice since joining Didi Medical Team.
He leaves the car at 6am every morning and returns home early in the morning. There is no time to eat in the morning, and instant noodles at noon depends on the situation. “Eat instant noodles when you have time. The instant noodles are the fastest, you can take one more if you can take one, and one if you can send one more.”
Feng Xiaobo’s hometown is Baoji, Shaanxi, and he has lived in Wuhan for 16 years. He hasn’t returned to his hometown for four years. He originally planned to return to Shaanxi for Chinese New Year this year, but the development of the epidemic changed his plan.
In the days when the city was just closed, he saw a lot of doctors walking to work. “Seventeen or eight kilometers, they all walk to work. We are really sad.” “Twenty to thirty kilometers away from home, Can you imagine walking to work every day? “
In the thirtieth year, he joined the Didi Volunteer Driver Team and became a member of the second batch of medical teams. In order to avoid bringing the virus to his own house, he intentionally rented the house alone.
He takes around 20 orders a day, and it’s common to have lunch near dinner. Even when he’s busy, even instant noodles that can be done in ten minutes seem luxurious. “Where I have eaten wherever I go, I have eaten in the car, the community and the hospital.” Where hot water can make noodles, this is where he eats.
At 2 o’clock in the afternoon, he had just made a noodle at Wuhan Central Hospital, and he came up with a delivery order. He threw the instant noodle in the trash can and took the order. That day, he returned home at 12:30 in the morning, and fell asleep after washing. It was not until noon the next day that he had the lunch of the previous day-a bucket of instant noodles.
“I haven’t eaten rice for 15 days. I have eaten instant noodles since the 30th year of the New Year, and now I want to vomit when I smell the instant noodles, but I have no choice but to eat it hard.” “No, The nurse gave me a meal the day before yesterday, and the rice is still fragrant. “He quickly corrected it.
Occasionally there is a rice noodle with medical care. Feng Xiaobo can taste foods other than instant noodles. He also prepares some bread, biscuits, and steamed buns. When instant noodles cannot be eaten, he uses snacks to fill his hunger. He told his wife that when the epidemic passed, he would eat ten pounds of braised pork.
Weakness and backing
“You have children in your family, please keep it for the family.” Driver Yang Jun rejected the kindness of a female doctor.
A few days ago, the doctor asked him if he needed gloves before getting out of the car. He heard the doctor call the family and was worried about things like baby milk powder, so he declined.
Yang Jun has been in Wuhan for 14 years. He came to Wuhan from Jiangxi in 2006 to attend school. After graduation, he settled in Wuhan. On January 23, as soon as the voluntary driver recruitment notice came out, he declared his name with the family. On the afternoon of the thirtieth year of the New Year, when he had received the protective supplies and returned home for New Year’s Eve, he confessed to his family that “it is not particularly dangerous.”
In his memory, nothing dangerous happened. Instead, he gained ample sense of security during the transfer to the hospital.
At nine o’clock on the first day of the Chinese New Year, a medical nurse quickly got out of the car and used alcohol to carry disinfectant water, spraying all the places she touched with the back row with alcohol. Another time, the young nurse who got on the bus from the door of Tongji Hospital gave him snacks such as milk, fruit, and biscuits. When he got out of the car, he also told him that “they must be supplemented with nutrition in time so that the body can resist.”
On the first few days when the doctors were picked up, the drivers had insufficient protective supplies. They did not have N95 masks, goggles, and alcohol disinfectant. The doctors would bring some medical masks or N95 masks to the drivers, and occasionally brought a bottle of alcohol. Disinfectant, told drivers to wash their hands.
For frontline doctors and nurses, the rules that drivers adhere to are also their safety.
To avoid cross-infection caused by common rides, the Didi medical taxi system stipulates that only one person can ride on the vehicle. These rules also mean that drivers need to refuse.
On February 6, the driver Hu Jianbin of the medical convoy received a dispatch order 12 kilometers away. When he arrived at Renai Hospital, the boarding point of the hospital, the hospital had been quarantined, and the door was closed. The situation looked serious.
A lady came over with a few bags, but she was not the driver, Hu Jianbin rejected her request to get on the bus. “In case she is a patient, my car is a mobile poisoned car, and the medical care behind it is in danger.” The lady showed him his nurse certificate, and he opened all the windows to let her get in the car.
“Worked for several days in a row, and fell ill.” The female nurse told him that the overall situation of the hospital was not very optimistic. In addition, wearing protective clothing to restrict eating and drinking, people who were not physically strong were easily “struck.” The package she was holding was originally prepared for long-term combat. I did not expect that after working for three days in a row, the body would be in a state of illness.
The female nurse doesn’t seem to have much energy, she talksHe was out of breath, and during the conversation revealed that there were still children at home. Hu Jianbin was anxious and told her that this situation should be called an ambulance or go to the isolation hotel by herself. He reminded her that working in a high-risk area should not bring home debris, not to mention children at home.
The female nurse’s phone is down. She called her husband with Hu Jianbin’s cell phone and told him not to go home. After sending the female nurse to the isolation hotel, Hu Jianbin opened all the doors, disinfected inside and out, and ran the window for an hour before returning to charge near the home.
Behind the driver ’s rules, there are families waiting for their father, husband, and son to return safely.
“It’s not safe at home. My wife is in Hanchuan, Xiaogan, where the epidemic is now more serious.” What Feng Xiaobo was most worried about was his wife and children in the affected area.
Yang Jun is worried that he put his family in danger.
He lives with his parents, wife, and five and a half years old daughter. He hasn’t talked to his daughter since he became a medical driver.
Although the protection is in place, he will not be infected, but occasionally he is worried whether he is infected with the new coronavirus pneumonia.
That’s the tenth day of his pick-up. During that time, all major hospitals in Wuhan were undergoing centralized disinfection. Yang Jun didn’t care and opened the window for ventilation as usual. The travel of the medical car was almost entirely around the hospital, which caused him to inhale too much disinfectant gas, and his head was always dizzy.
Symptoms of bad health, coupled with the increasing data on public information, and the situation in other cities in Hubei are getting more and more serious. Yang Jun can’t help but wonder if he is a successful recruiter. “I was panicked, especially panicked, but I didn’t tell the family. I took the thermometer again and again and again and again.” Considering that he lived at home, he thought, “If it really infected, he would tell the company to isolate me immediately Or take other measures. “
Later, other drivers also reported the same symptoms of dizziness. As we all know, it was the result of excessive inhalation of disinfectant gas. That was the last time he thought he was closest to the death. When he encountered the hospital disinfection again, the driverWe will close the windows in time.
Face to suffering
On February 11, various communities in Wuhan began to strictly control. Prior to this, non-new-type coronavirus pneumonia patients emptied from designated hospitals were unable to find treatments and drugs; residents of the community who were controlled by the epidemic community had difficulty in daily purchases such as shopping for vegetables.
Community volunteer team consisting of online rides has become the last life-saving straw.
Chen Haoliang is one of the 1,336 community volunteer drivers in Didi. He is responsible for the community drivers of Minzu Road in Wuchang District. The elderly in the weather-stricken housing reform community. He often carried lonely elderly people to the hospital to line up, register, do examinations, do dialysis, and take medicine. Medical resources during the epidemic are particularly precious. No matter which hospital, each step takes several hours to line up.
He described the community as “almost occupied.” In addition to the common disease patients in the elderly, there are many patients with severe illnesses of the new type of coronavirus pneumonia, as well as suspected cases of fever, undiagnosed, and other test results.
And what he can do is complete registration in the community to facilitate the purchase of living goods for these residents.
Community driver’s time is divided into three parts, from 6:30 am to 8:30 am to send medical staff to work, starting at 5 pm to take care of medical staff off work, the middle time is assigned by the community, and occasionally with dialysis after 7pm The patient went to the hospital and it was 11 pm when he got home.
If you do n’t have time to eat, it will not only bother the drivers of the medical team but also the drivers of the community teams. Chen Haoliang has not experienced three meals a day for a long time, “I almost forgot about breakfast” “I have nowhere to go if I want to eat.” Lunch is usually instant noodles, provided you have free time. Only after dinner at home, can you eat the warm meal made by your wife.
Protect the wife who works at home, and also take care of her daughter who is more than one year old. Every day before entering the house, he disinfected his body with disinfectant. To avoid contact with his family, he slept in a separate room, separated from his wife and children.
Under the epidemic, communities in Wuhan are under closed management. Some communities implement measures to report purchase needs, which are collected by the community and distributed to residents free of charge.
In the community where Chen Haoliang lives, the residents buy vegetables at their own expense. Although he often saw large trucks full of vegetables roaring down the road, the residents of the community he was responsible for had never received them. “I also asked many surrounding agenciesNo one in the district received living aids or vegetables for people in need. “
After the outbreak, the task of buying food at home fell on him. Vegetables with leaves in the supermarket, a handful of 7 or 8 yuan is not expensive, can cook a small dish, lotus root 12 yuan / kg, red cabbage moss 8 yuan / handle, the cheapest frozen meat 18 yuan / kg, frozen ribs 30 pieces / jin, 18 eggs / plate.
“If you buy 100 dishes, a family of four can only eat for one day.” The residents of the shuttle community often spit out to Chen Haoliang. The prices are too high to afford the food. He is more worried that many old, weak, disabled and subsistence households in the old community would have to live with every dollar. Now that prices have risen, even basic food and clothing are difficult to guarantee.
Chen Haoliang once received a request from an old man to buy food. When he arrived at the supermarket, he asked the old man what food he needed to buy? The old man said to him, “50 dollars, buy vegetables that can eat for several days, you just buy it.” He held the money and wandered in the supermarket for half an hour.
“I don’t know what can be bought for 50 yuan, so that he can survive for several days.” Chen Haoliang choked voice on the phone. The rising prices made him feel tight, seeing that many people in the community were living a hard life, and he was anxious about his powerlessness.
Compared with Chen Haoliang, Li Ming is lucky.
Li Ming is in charge of the Fujiapo community, an old community with more than 3,000 residents, with 30% of the elderly. Fortunately, the community is relatively close to the Hubei Provincial Party Committee, the management is relatively effective, and the distribution of rescue materials has advantages. The vegetables purchased by the community drivers for the residents are distributed free of charge. The Sub-district Office has also received donated supplies and vegetables that are in short supply, such as Chinese cabbage, radishes, and potatoes, and distributed them to the residents free of charge.
The longer the city was closed, the more people demanded fresh vegetables. The supermarket opens at 10am every morning. The first group only puts in 50 people, and the people after 50 will wait for people to come in at regular intervals to make room.
Community drivers must wait in line at 9:30 in the morning to get a chance to enter the top 50. You can’t relax in the slightest when you go in. “When you see the greens, put them in the car, otherwise you will lose many dishes in five minutes.”
Different from other drivers, Li Ming works diligently outside of work and does not rely on Internet to make a living. He is very open-minded, no matter how difficult he is, he always has to face reality. Because in reality people who are harder than you still insist.
On January 26, the first day of the first order, Li Ming was sending paralyzed patients to the hospital. It was an old couple who was suffering. The husband was 60 years old and just retired this year. His wife unfortunately had three types of cancer in more than 20 years and is now paralyzed by brain cancer. The husband has always taken good care of his wife, although doctors and family members have advised him to give up.
On that day, Li Ming and he moved his wife who was over a hundred catties from upstairs to the car downstairs. He later learned that his wife spent a lot of money on injections and medications each month, but the couple ’s retirement benefits totaled 5,000 yuan, and they were not eligible for the government’s subsistence allowance.
Just like the illness did not dispel the couple, the financial distress did not take them away.
“You haven’t seen his home, it’s really clean. You need to know how much a paralyzed patient smells, but his wife doesn’t have any smell.” Li Ming was moved by her husband’s love for his wife. It was not until the tenth day of the new year that her husband finally contacted a hospital to treat his wife and was admitted to the hospital. Li Ming stopped taking her to the hospital every day.
More often, this touch comes from front-line medical care.
A doctor who “finds excuses with food every time”, but walks home for two and a half hours to get in trouble; the little nurses who pick up and drop off every day are clearly rushing to the front line, but always happy Thank you very much.
“She said that we can’t do anything about our responsibilities, but you can hide, but they all rush out. I said that because of your charge, we are here to help you.”
“I have come to SARS. I am not worried at all now, but I heard Dr. Li died a few days ago, and my heart was a little bit mumbled, how can I die in my 30s.” Li Ming didn’t understand.
Before the Lantern Festival, Li Ming’s wife had already returned to China. During the security check at Beijing Airport, her temperature was 37.3 °. She was stepping on the line and was placed in Guiyang for isolation. Calling these days, his wife said that nothing had happened. “Three people in three places, we have had a good year.” He smiled bitterly and said that he was not afraid at all.