This article is from WeChat public account: I am Nanqidao (ID: nanqidao33) , author: South seven, drawing questions from: IC photo

As of today, coronaviruses have appeared in 114 countries and regions, nearly 120,000 people have been diagnosed, and 4291 people have died. The WHO announced: “The coronavirus has constituted a pandemic.” It emphasizes that this conclusion is not arbitrary.

As the virus spreads, governments, social organizations, and people are fighting it. Among them, technology companies play a crucial role. Compared with US, Japanese, and Korean technology companies, Chinese companies far outperform their foreign counterparts. What is the underlying reason behind this?

First, let’s take a look at the Internet and technology companies in the United States, Japan, and South Korea. What have they done in the epidemic?

United States:

Facebook : CEO Mark Zuckerberg promised that Facebook would crack down on rumors and tag and check unconfirmed information. Suspend advertisements for medical masks, treatment and prevention of new crown virus to prevent some people from using panic for profit.

Google: CEO Pichai said that Google has blocked ads for coronavirus. Its YouTube has stepped up its removal of rumors and misinformation about the virus. Free advertising for both government and non-governmental organizations. In addition, a fund has been established to provide financial support to sick outsourced employees.

Google is open to business customers G Suite and G Suite for Education, the free online office software, as of July 1. However, if you are a non-corporate customer, you will be charged US $ 13 per month for each person (about 90 RMB) .

Apple: Provide infected employees with retail time, including employees in China’s epidemic-affected areas, with unlimited time off. No doctor’s diagnosis required. Apple has previously donated to the China epidemic, and the amount has not been announced.

Amazon: established a $ 5 million (about 35 million yuan) fund to support SMEs near Seattle headquarters.

Microsoft: Collaborative office software, free for six months. Its founder, Bill Gates’s foundation, has been actively involved in public health events worldwide.

In addition, companies such as Twitter and Pinterest have promised to step up their efforts to combat rumors.


Immunization map (source network) made by Japan Internet Corporation

LINE, Japan’s largest social software, helps Ministry of Health, Labour and Welfare in charge of health institutions to establish LINEOfficial account providing information about the new coronavirus. AI robots provide advice and information including new coronaviruses.

LINE’s Healthcare provides online health consultation services. Users can contact doctors online: One service is instant communication. It costs 2,000 yen for 30 minutes. (Approximately 130 yuan) ; one is delayed, reply within 48 hours, you need to pay 1,000 yen

Korean CDC epidemic map (source network)

To fight the epidemic, KakaoTalk, the largest social software in South Korea, donated 2 billion won (about 12 million yuan) . Call on the public to participate in donations through social platforms. But Korean social software does not push messages to users,This is not accepted in South Korea. However, there are no coronavirus-related activities and services on KakaoTalk’s official website.

Let’s take a look at what the representative of a Chinese technology company, Ali Tencent, did:

First is Ali (partial) :

  • It became a RMB 1 billion anti-epidemic fund;

  • Purchasing medical supplies directly from home and abroad and sending them to hospitals in Wuhan and Hubei;

  • To protect the lives of the citizens of Wuhan, Tmall Supermarket and 18 Hema Xiansheng supermarkets in Wuhan are not closed;

  • Develop an intelligent whole-genome diagnosis and analysis system to shorten the original several hours of genetic analysis of suspected cases of new coronary pneumonia to half an hour;

  • Providing Alibaba Cloud computing power to scientific research institutions studying the development of new crown virus vaccines and specific drugs;

  • Support 20 provinces and municipalities, including Zhejiang and Henan, to establish an epidemic situation management system, intelligently analyze the epidemic situation and strengthen online control capabilities;

  • Dingding opens a full set of home office systems to 10 million enterprises and organizations for free;

  • The school has plans for home lessons, which have been joined by primary and secondary schools in more than 20 provinces such as Guangdong.

    Tencent again (partial) :

    • Establishing RMB 1.5 billion anti-epidemic fund;

    • Open multiple platforms such as WeChat Mini Program, Tencent Haina, and Enterprise WeChat to realize convenient epidemic clue reporting, mask appointment purchase, and enterprise resumption filing.

    • Supports more than 100 central ministries and agenciesLocal government departments launched mini-programs related to epidemic services. Among them, there are more than 100 million health self-examination service users, covering more than 700 million people;

    • Tencent Health Code has landed in more than 100 provinces and cities such as Guangdong;

    • Provide cloud video conference services for the government, education, medical and other industries and the majority of small and medium enterprises;

    • Initiated the “War Epidemic Developers’ Charity Alliance”, free resources for applet cloud development;

    • Help companies stabilize online sales and solve the problem of purchasing food and clothing during user isolation.

      Technical companies including Byte Beat, Kuaishou, Xiaomi, and Weibo have donated hundreds of millions of funds and materials.

      (The above is based on public media reports)

      From the above information, we can see that the technology companies in the United States and other countries are mainly internally oriented, with regard to employee internal welfare and policies. Few foreign support policies are separate. But Alibaba Tencent almost covers everything from cash, donation and coordination of medical supplies, to government informationization and intelligence, operation and coordination of medical institutions, business operations and user management, and people ’s food, clothing, and transportation. Involved. It can be said everywhere.

      Why is there such a big difference between the Silicon Valley technology company in the United States and China that is the birthplace of technology innovation?

      Difference in importance:

      Atypical pneumonia has occurred in China before, which has provided the government, companies, and the general public with a preliminary science education on the epidemic. Ali was also quarantined because of SARS infection. Other companies, even if they haven’t experienced it before, can follow the picture. With the spread of the epidemic early on social networks, many companies have long begun to focus on health and safety issues. Until the confirmation from person to person, the whole society began to attach importance to the prevention and treatment of the epidemic.

      In contrast, health agencies in the United States, South Korea, and other countries have not paid much attention to the outbreak of China ’s epidemic, instilling the impression that the situation is not serious and misleading the public. Trump told the media that he was “not worried” at being infected and would not cancel any political rally. In this case, it is natural that the relevant companies will not pay too much attention until the outbreak is widespread.

      The difference in individual consciousness:

      Due to different stages of social developmentThe differences in cultural traditions, political systems, and the individual consciousness of the people are completely different between China and the United States. Privacy issues, including personal information and online medical data, have all become taboo. Protecting individual rights is a good thing, but in Europe, America, and South Korea, this is even overkill.

      In South Korea, despite severe outbreaks in Daegu and other places, the government cannot and does not have the power to ask people not to assemble. Except for the court’s permission, no agency can use a mobile phone to track the track of a patient. In this case, in the face of the changing epidemic situation, even if it is a matter of positive significance for epidemic prevention, there is no way to proceed. The fighter plane has been repeatedly delayed, and the epidemic situation in Korea has continued to spread. At this point, Chinese companies can do more.

      The difference in Internet development:

      There is no doubt that the United States is the birthplace and innovation of the Internet. Until now, low-level technologies such as operating systems and chips in the United States have led the way. However, after 20 years of development of China Mobile Internet, the development at the application level is already outstanding.

      In China, a WeChat account basically covers half of Chinese’s social, shopping, consumption, and financial management. Due to the high popularity of mobile payment, China has become the first country in the world to issue a license and allow medical institutions to open Internet hospitals. Internet hospitals can conduct online consultations and sales of prescription drugs. But even in Silicon Valley, many cafes can only use credit cards and cash, and only some stores accept Apple Pay and Google Wallet. Internet medical organizations, including Lilac Garden and Health 160, have played a huge role in this epidemic.

      Compared with other national technology companies, Chinese technology companies have a richer application ecosystem and a more comprehensive combination of online and offline. A Tencent company has hundreds of companies including WeChat, Enterprise WeChat, Tencent Cloud, QQ, Applet, and investment Didi, Dr. Lilac, covering government affairs, medical care, consumption, education, etc In the field, in the face of the epidemic, it can be highly coordinated, respond quickly, and combine organically. In this regard, US technology companies are relatively vertical and singular. WhatsApp, the world’s largest social software, has always been a simple point-to-point chat, and it did not join the group chat function until three years ago.

      The difference between business and government relations:

      In a highly market economy, the relationship between enterprises and the government is in a loose state, and there is not even any contact. This maintains enough degrees of freedom. However, once a special event similar to the epidemic occurs, the government will not be able to mobilize enterprises to participate and coordinate resources within a short period of time.Will delay a lot of time.

      According to Fox Business Report, until yesterday, due to the severity of the epidemic prevention, the White House urgently called in tech giants such as Apple, Facebook, Google, Amazon, Microsoft, and Twitter to meet with officials from the Ministry of Health, the Ministry of Labor, and other personnel. “Discuss the coordination and sharing of information between the industry and the US government involving coronaviruses.”

      According to Tencent’s feedback, they have been communicating with relevant parties on New Year’s Eve. In China’s “socialist market economy”, companies must pay close attention to government policies and social trends, and of course they will actively participate in government calls. On February 10, the Director of the Ministry of Civil Affairs Chen Yueliang called on Ali Tencent and other large companies to develop software for public use in the community. This immediately received a positive response. On the basis of the original functions, the community prevention and control software was launched. Serving community management and the people. On the positive side, when it comes to special natural disasters and man-made disasters, it is true that we can better coordinate the forces and resources of the whole society to respond to crises, including technology companies.

      Differences in the underlying culture:

      It takes 300-500 years, or even longer, for a nation and a country’s culture to form. Even if historically interrupted by human interference for some time, it is difficult to be completely abandoned. This is actually injected into the genes of this country and people. For example, middle-aged Chinese like Moutai, European and American like red wine, and Russia like vodka. This is what cultural genes determine.

      European and American cultures emphasize individual freedom and rights. Individual consciousness and existence are more important than everything else. In Chinese traditional culture, “Cultivation, Qi Family, Governance, and Peace of the World” has been emphasized. With the economic recovery and the development of individuals and organizations, this consciousness has gradually awakened. The Chinese are born with a feeling of homeland, “the world rises and falls, and the husband is responsible”. Our culture emphasizes that the interests of the collective and the country are above all else.

      The positive side of this consciousness is that when facing major social events, organizations and individuals will actively participate in the entire event. Ma Yun finished his company and went to the desert greening. Now he is doing basic education, which is the best example. The same is true of this outbreak. The active participation of domestic technology companies is the best expression of corporate social responsibility under this cultural gene.

      This article is from WeChat public account: I am Nanqidao (ID: nanqidao33) , author: South seven