Technology to be chairman and CEO Wang Guanchun: smart times RPA + AI new workforce.
In order to help high-quality companies to speak, help industry explorers to find directions, and help business demanders to effectively connect, the first new economic industry “online” conference-the WISE2020 New Economic Pioneer Conference, the first of which The theme conference Business Services Summit was held on March 31 and April 1. The event invited well-known investors and industry representatives who are concerned about the corporate service track, shared the latest industry insights and solutions, showed the market the infrastructure functions of business services in the business sector, and helped the industry through community exchanges. Upstream and downstream companies achieve effective docking.
Wang Guanchun, chairman and CEO of Laiya Technology, said that the new RPA + AI labor force will significantly improve the automation level of office scenarios. At present, the development of office automation efficiency of most enterprises is low or even less than that of factory automation. Enterprises building new types of RPA + AI labor force can enjoy the improvement of work efficiency brought by intelligent automated robots with lower labor costs.
The digital capabilities of RPA + AI, which is very rich in application scenarios, can be introduced into many scenarios that previously required a lot of labor costs. Whether in finance, operations, supply chain management, IT management, customer service, marketing and other departments, RPA + can be adopted. AI’s robotics solution improves work efficiency. In addition, traditional office models often suffer from poor compatibility caused by different systems and technologies. RPA can connect these systems well, allowing data to flow more quickly and achieving efficiencies previously unavailable in offices.
The following is a guest record, edited and edited:
Wang Guanchun: Dear friends, good evening!
I am very happy to have the opportunity to share with you around the “New Business Infrastructure” today. My sharing theme is “New Workforce of RPA + AI in the Intelligent Age”.
I am honored to be the finale guest, I try to share as vividly as possible. When it comes to robots, you may first think of hardware robots, whether they are jumping robots, welding robots in factories, or service robots in hotel lobby, far from the work and life of most of us .
The RPA + AI intelligent software robot I want to share with you today is very close to each of us. Especially in the classicsDuring the epidemic period, many companies realized that my employees did not return to the office today, but the business still needs to progress. At this time, software robots are needed to help companies complete their work more efficiently.
In the past 40 years, we have seen that the degree of automation in factories has improved a lot, and statistics show that it has increased by 70%. However, in the same period of time, the degree of automation in office scenes has increased very little. Today, even though many white-collar workers have computers and are using a variety of office software, we still feel that we are still very busy and doing a lot of repetitive tasks is very inefficient.
This also tells us that the efficiency improvement of knowledge workers today is imminent!
The good news is that with the development of science and technology, we have RPA technology and artificial intelligence technology, which can greatly improve the efficiency of white-collar workers, that is, knowledge workers.
What is RPA? RPA is an abbreviation of robotic process automation. It is an automation technology that uses an interactive interface to simulate human keyboard or mouse operations on a computer to perform certain rules-based processes. If there are friends who like to play games here, you can understand today’s RPA as a button wizard in the enterprise scene. In the past, robots played games for us, and today, robots go to work for us.
Of course, the biggest advantage of RPA is that it can be well integrated with artificial intelligence technology. If RPA robotic process automation is the hands of a robot, then AI is the brain of the robot, with the ability of hearing, vision, language and dialogue. By combining RPA and AI, we can build a very powerful robotic employee.
Why is RPA + AI valuable today as a new workforce? In February of this year, Forrester, a world-renowned independent research agency, released a report that mentioned that in the US market only, RPA and AI are combined. This intelligent and automated solution can release up to $ 134 billion in labor value. . This is a very impressive number. To truly release these values, each company also needs to actively embrace the new trend of RPA + AI intelligent automation.
Here is a picture to explain why the combination of RPA and AI can release great value? RPA is an interactive interface.Automation technology is actually very suitable for automating those relatively simple and low-value single-point tasks. When combined with the ability of AI, especially the combination of cognitive ability and decision-making ability, the software robot created by RPA + AI can handle more complex and higher-value business processes in the corporate office.
So we believe that whether it is a government department or an enterprise in the future, it will not only need artificial productivity, but also digital productivity. Several previous guests shared that many companies today use flexible labor and share employees to improve the efficiency of human productivity. What I added at the end is that in addition to human productivity, companies must reduce costs and increase efficiency, and improve employee happiness. It also needs to introduce a digital workforce.
There are two types of digital labor or software robots: one is unmanned robots, which mainly solve some business automation that can run directly in the background. There is also a human-robot interaction robot. The business processes these robots solve need to collaborate with people. Like today’s human employees, some are full-time and some are part-time. Robot productivity can also be divided into internal and outsourced.
Some companies need to deploy a software robot locally in some of their core business processes. This robot will be more like an enterprise’s exclusive robot. Some companies may encounter some special scenarios. For example, during this epidemic, there is a sudden labor shortage in the community, or when they encounter time nodes such as Double Eleven and Double Twelve, and robots are needed to cope with the peak of the business. It will take the method of renting outsourcing to acquire these digital labors from some new platforms that provide robotics resources. Similar to today, many enterprises start to use cloud computing to rent machines from cloud service vendors, instead of building machine rooms themselves. Even when rented on time, they can dynamically expand capacity according to their needs, renting for a month or even an hour. Our robot will be the same in the future, and you can rent it on demand very flexibly when you need it.
The application scenarios of RPA + AI are very rich. The earliest RPA robots were introduced to enterprises, mainly focusing on financial scenarios, because finance has relatively fixed processes, and many IT systems to be dealt with by some business processes are relatively old and do not have good interfaces, so RPA can Connect these systems well, allowing data to flow more quickly. For example, many companies use RPA robots for automatic billing and financial statement generation.
RPA also has many applications in human resources, whether it is in on-boarding, attendance, salary or recruitment. In addition to finance and manpower, operations, supply chain management, IT management, customer service, marketing and other departments are adopting RPA + AI robot solutions to improve their efficiency.
Today is a manpower session. Next, I will give two examples of human resource scenarios to deepen your understanding of RPA + AI robots.
First of all, the first scene is about social security registration of employees. Here we also show you a one-minute video.