Miss the delivery to the door.
Editor’s note: This article comes from the WeChat public account “ 雷 科技 ” (ID: leitech ), Author Lei Technology, edit PriceChong.
Therefore, the express cabinet has become an indispensable and important part of our Internet life, and even the courier has fallen in love with this artifact that is said to “replace yourself”
Many people say that the courier now puts the courier directly to the courier regardless of whether there are people in the house or not . Some courier cabinets also need to pay attention to the public number to watch advertisements when picking up,
Contrary to the original intention of express delivery “home delivery” . A notice from Fengchao some time ago attracted the attention of the entire network.
World The bitter courier cabinet has been for a long time
In fact, this is not the first time that the courier cabinet has become “popular” on social media. As early as the courier cabinet was first launched, some users reported that the courier would store it quicklyPlaced in the express cabinet,
There is no such thing as “home delivery , which brings inconvenience to the recipient. After all, the reason why we buy things online is because we do n’t want to go out and bring them back.
< p> The address we filled in is our home, not a courier cabinet . The courier directly “into the cabinet” without contacting the user. Although he saves himself, passes the trouble to the consumer who pays for the courier . From this point of view alone, this kind of behavior itself can be regarded as “wrong goods”, without the spirit of contract.
And as the leader of the express delivery industry, SF Express has been our first choice when sending high-value express delivery . Put the courier hastily into the courier cabinet, the user can not carry out any inspection on the courier before signing, and also transfer part of the risk to the user.
In addition, Fengchao has had many operations of “being a man without teeth” before. Advertisement on the express cabinet, asking to pay attention to the “regular operation” of the public number will not say much, some time ago Fengchao will also display a huge ” Reward Code “-not a payment, it is a reward, it is a voluntary reward rather than a voluntary payment.
Can’t the reward code be closed? Of course, there is a line of gray characters under the reward code. Click to skip the “reward” and pick up directly, but we all know the display effect of the Fengchao screen. How many people can see and close in the sun Reward code? How many people saw this QR code
“Proactive reward” pickup? I believe you all know.
Why is the reaction so great?
It is precisely because Fengchao’s various acts of “blocking the road to ask for money” have caused public indignation many times, so this time Fengchao charges are so noticeable.
The express cabinet was born to facilitate consumers, and the beneficiary group should be the recipient. But now the courier directly stuffs all the courier into the courier cabinet without prior contact, and also requires the user to collect it within a limited time,
In my opinion, it is not a convenient measure for the convenience of the recipient, but more like a delivery site for the courier and for the courier.
< p> Since it is convenient for the courier, why not just ask the courier to charge, but charge the recipient instead? Fengchao’s “time limit, charging, cheating, but I know I am a convenient measure ” is this approach really reasonable, or even legal?
It is also worth noting that, in addition to the SF Express Brother putting the courier in the courier cabinet, Other couriers, even postal couriers, will directly put the courier into the cabinet without contacting the user < / strong>. In addition to rookie wrapping, these express cabinets willThe express delivery charges “overtime fee”. Among them, Grid charges more than 24 hours, and China Post Express Express charges more than 12 hours. The issue of benefit transfer is also worthy of attention.
< strong> How can express delivery be improved?
But if you analyze it carefully, it is not difficult to find
These “accusations” just now have a premise that the courier “into the courier” without prior contact with the recipient . In fact, SF Express did not take the initiative to ask the courier to do this,
The vast majority of SF Express will still be very responsible for actively contacting users and adjusting the delivery time according to the actual situation of customers .
Unfortunately, from time to time, we can still encounter the “very few” couriers who do not abide by the company’s regulations and just “into the counter” because they are too troublesome.
< p> So in my opinion, the express company should better assume the responsibility of supervision, and should not continue to acquiesce in this behavior of the courier . At the same time as an industry leader, SF Express should also set an example for other express delivery practitioners and re-examine its own profit-making methods. Cainiao Inn has promised to continue to provide users with free collection services, with a complete logistics system, and SF with an excellent reputation can do better and should do better.
Since its introduction, the number of express cabinets in the country has been growing rapidly, but companies can share operating costs through better charging strategies. For example, to implement the “Who Uses, Who Pays” charging policy, If the recipient requests to use the express cabinet, they will be charged at the time of pickup; if the courier actively uses the express cabinet due to factors such as timeout, the courier will pay . At the same time because the courier failed to complete as scheduled”Delivery” task, express delivery companies should also compensate customers for freight.
In addition, Express companies can also introduce more elaborate and more punctual delivery options , so that users can according to their actual situation Choose the delivery time for the situation, reduce the chance of empty door signing, and deliver on time.
As for whether the future Fengchao membership program will change, or whether SF Express will launch a paid service that guarantees home delivery, it depends SF’s “survival desire”.
There is no such thing as “home delivery , which brings inconvenience to the recipient. After all, the reason why we buy things online is because we do n’t want to go out and bring them back.
And as the leader of the express delivery industry, SF Express has been our first choice when sending high-value express delivery . Put the courier hastily into the courier cabinet, the user can not carry out any inspection on the courier before signing, and also transfer part of the risk to the user.
In addition, Fengchao has had many operations of “being a man without teeth” before. Advertisement on the express cabinet, asking to pay attention to the “regular operation” of the public number will not say much, some time ago Fengchao will also display a huge ” Reward Code “-not a payment, it is a reward, it is a voluntary reward rather than a voluntary payment.
“Proactive reward” pickup? I believe you all know.
Why is the reaction so great?
It is precisely because Fengchao’s various acts of “blocking the road to ask for money” have caused public indignation many times, so this time Fengchao charges are so noticeable.
The express cabinet was born to facilitate consumers, and the beneficiary group should be the recipient. But now the courier directly stuffs all the courier into the courier cabinet without prior contact, and also requires the user to collect it within a limited time,
In my opinion, it is not a convenient measure for the convenience of the recipient, but more like a delivery site for the courier and for the courier.
< p> Since it is convenient for the courier, why not just ask the courier to charge, but charge the recipient instead? Fengchao’s “time limit, charging, cheating, but I know I am a convenient measure ” is this approach really reasonable, or even legal?
It is also worth noting that, in addition to the SF Express Brother putting the courier in the courier cabinet, Other couriers, even postal couriers, will directly put the courier into the cabinet without contacting the user < / strong>. In addition to rookie wrapping, these express cabinets willThe express delivery charges “overtime fee”. Among them, Grid charges more than 24 hours, and China Post Express Express charges more than 12 hours. The issue of benefit transfer is also worthy of attention.
< strong> How can express delivery be improved?
But if you analyze it carefully, it is not difficult to find
These “accusations” just now have a premise that the courier “into the courier” without prior contact with the recipient . In fact, SF Express did not take the initiative to ask the courier to do this,
The vast majority of SF Express will still be very responsible for actively contacting users and adjusting the delivery time according to the actual situation of customers .
Unfortunately, from time to time, we can still encounter the “very few” couriers who do not abide by the company’s regulations and just “into the counter” because they are too troublesome.
< p> So in my opinion, the express company should better assume the responsibility of supervision, and should not continue to acquiesce in this behavior of the courier . At the same time as an industry leader, SF Express should also set an example for other express delivery practitioners and re-examine its own profit-making methods. Cainiao Inn has promised to continue to provide users with free collection services, with a complete logistics system, and SF with an excellent reputation can do better and should do better.
Since its introduction, the number of express cabinets in the country has been growing rapidly, but companies can share operating costs through better charging strategies. For example, to implement the “Who Uses, Who Pays” charging policy, If the recipient requests to use the express cabinet, they will be charged at the time of pickup; if the courier actively uses the express cabinet due to factors such as timeout, the courier will pay . At the same time because the courier failed to complete as scheduled”Delivery” task, express delivery companies should also compensate customers for freight.
In addition, Express companies can also introduce more elaborate and more punctual delivery options , so that users can according to their actual situation Choose the delivery time for the situation, reduce the chance of empty door signing, and deliver on time.
As for whether the future Fengchao membership program will change, or whether SF Express will launch a paid service that guarantees home delivery, it depends SF’s “survival desire”.
The express cabinet was born to facilitate consumers, and the beneficiary group should be the recipient. But now the courier directly stuffs all the courier into the courier cabinet without prior contact, and also requires the user to collect it within a limited time,
In my opinion, it is not a convenient measure for the convenience of the recipient, but more like a delivery site for the courier and for the courier.
It is also worth noting that, in addition to the SF Express Brother putting the courier in the courier cabinet, Other couriers, even postal couriers, will directly put the courier into the cabinet without contacting the user < / strong>. In addition to rookie wrapping, these express cabinets willThe express delivery charges “overtime fee”. Among them, Grid charges more than 24 hours, and China Post Express Express charges more than 12 hours. The issue of benefit transfer is also worthy of attention.
< strong> How can express delivery be improved?
But if you analyze it carefully, it is not difficult to find
These “accusations” just now have a premise that the courier “into the courier” without prior contact with the recipient . In fact, SF Express did not take the initiative to ask the courier to do this,
The vast majority of SF Express will still be very responsible for actively contacting users and adjusting the delivery time according to the actual situation of customers .
Unfortunately, from time to time, we can still encounter the “very few” couriers who do not abide by the company’s regulations and just “into the counter” because they are too troublesome.
< p> So in my opinion, the express company should better assume the responsibility of supervision, and should not continue to acquiesce in this behavior of the courier . At the same time as an industry leader, SF Express should also set an example for other express delivery practitioners and re-examine its own profit-making methods. Cainiao Inn has promised to continue to provide users with free collection services, with a complete logistics system, and SF with an excellent reputation can do better and should do better.
Since its introduction, the number of express cabinets in the country has been growing rapidly, but companies can share operating costs through better charging strategies. For example, to implement the “Who Uses, Who Pays” charging policy, If the recipient requests to use the express cabinet, they will be charged at the time of pickup; if the courier actively uses the express cabinet due to factors such as timeout, the courier will pay . At the same time because the courier failed to complete as scheduled”Delivery” task, express delivery companies should also compensate customers for freight.
In addition, Express companies can also introduce more elaborate and more punctual delivery options , so that users can according to their actual situation Choose the delivery time for the situation, reduce the chance of empty door signing, and deliver on time.
As for whether the future Fengchao membership program will change, or whether SF Express will launch a paid service that guarantees home delivery, it depends SF’s “survival desire”.
These “accusations” just now have a premise that the courier “into the courier” without prior contact with the recipient . In fact, SF Express did not take the initiative to ask the courier to do this,
The vast majority of SF Express will still be very responsible for actively contacting users and adjusting the delivery time according to the actual situation of customers .
Since its introduction, the number of express cabinets in the country has been growing rapidly, but companies can share operating costs through better charging strategies. For example, to implement the “Who Uses, Who Pays” charging policy, If the recipient requests to use the express cabinet, they will be charged at the time of pickup; if the courier actively uses the express cabinet due to factors such as timeout, the courier will pay . At the same time because the courier failed to complete as scheduled”Delivery” task, express delivery companies should also compensate customers for freight.
In addition, Express companies can also introduce more elaborate and more punctual delivery options , so that users can according to their actual situation Choose the delivery time for the situation, reduce the chance of empty door signing, and deliver on time.
As for whether the future Fengchao membership program will change, or whether SF Express will launch a paid service that guarantees home delivery, it depends SF’s “survival desire”.