On December 30, the train tickets for the first day of the Spring Festival Transport in 2021 were officially on sale.
The railway Spring Festival transportation period in 2021 is from January 28 to March 8, a total of 40 days. National railways are expected to send 407 million passengers, an average of 10.18 million passengers per day. In accordance with the arrangement of train tickets being sold 30 days in advance, on December 30, 2020, the railway department will start to sell train tickets for the 2021 Spring Festival.
News (www.thepaper.cn) reporters sorted out the six key points for the railway Spring Festival transportation in 2021:
1. Grab New Year’s Eve train tickets on January 13
From January 13, 2021, you can purchase the 2021 Spring Festival 7-day holiday Train ticket. 
In terms of outbound journey, January 2021 On the 6th, grab the train tickets for February 4 (the lunar new year), on January 12, the train tickets for February 10 (the 29th of the twelfth lunar month), and January 13 on February 11 (New Year’s Eve). Train ticket.
For the return journey, train tickets will be grabbed on January 19th, 2021, February 17th (the sixth day of the first month); on January 28th, February 26th (yuanxiao Festival) train tickets.
Passengers can purchase tickets online (including the 12306 website, 12306 mobile client, 95105105 telephone booking and other three channels, the pre-sale period is 30 days) and online Tickets can be booked through three channels (including station window, automatic ticket vending machine and train ticket sales point, the pre-sale period is 28 days).
Second, the 12306 website will sell tickets in advance at 5 o’clock every day
In terms of ticket sales time, the railway 12306 website ticket service time has been extended from the daily 6:00 to 23:30, advance to 5:00 to 23:30 every day.
In the aspect of rebooking, the 12306 website and offline window rebooking rules are synchronized, and online rebooking is also possibleTickets for other trains before 24:00 on the same day.
In terms of refunds, the processing time for online refunds has been optimized to 24 hours a day, and the deadline for refunds has been adjusted from 25 minutes before departure to before departure at the station; for cash Passengers who have purchased tickets and have received reimbursement vouchers can first go through the refund procedures on the 12306 website, and collect the refund money at any railway station across the country within 180 days; the station self-service ticketing equipment has added a refund function to meet the use of electronic payment methods without paper Reimbursement vouchers are required for refunds of passengers, and 24-hour service is provided.
In terms of ticket purchases for the elderly, we insist on providing manual ticket sales at windows and manual service guidance for self-service ticket purchases. All manual windows support cash purchases to ensure ticket purchases for the elderly service. The 12306 system automatically recognizes elderly passengers over 60 years old and prioritizes lower berths.
3. Expansion of the range and range of fare discounts
The railway department stated that the railway Spring Festival transportation in 2021 will summarize the practice of fare discounts for the Spring Festival transportation in previous years. On this basis, further expand the range of fare discounts and increase the range of fare discounts.
Specifically, the discount range will be expanded from temporary passenger trains, unpopular routes or “reverse” trains, to partially designated passenger trains, popular routes or directions During the Spring Festival travel period, 241 trains will be covered, including 131 before the holiday and 110 after the holiday. Normal-speed passenger trains have expanded from the original minimum discount of 55% for each seat to a minimum of 20% for hard seats, soft and hard sleepers. The minimum discount is 50%, and the maximum discount for EMU trains is increased from the original maximum discount of 20% to the minimum of 5.5%.
Four. Transportation capacity supply increased by 4.5% year-on-year
The railway Spring Festival transportation schedule in 2021 will set about 5000 pairs of passenger trains, an increase of 4.5% year-on-year.
Among them, in Beijing area, 99 pairs of passenger trains will be added before the holiday and 97.5 pairs of passenger trains will be added after the holiday; in Shanghai, 138 pairs of passenger trains will be added before the holiday Yes, 152 pairs of passenger trains will be added after the holiday; in Guangzhou, 202 pairs of passenger trains will be added before the holiday and 229 pairs of passenger trains will be added after the holiday.
At the same time, the night EMU train 219 will be arranged.5 pairs, an increase of 62 pairs year-on-year, covering lines with concentrated passenger flow such as Beijing-Shanghai, Beijing-Harbin, Shanghai-Kunming and Xicheng. We will also maintain the scale of normal-speed passenger trains, increase the deployment of normal-speed capabilities in key directions, and continue to operate 81 pairs of non-profit “slow trains” to meet the diverse travel needs of passengers.
At present, the various series of EMUs of the Fuxing Hao with a speed of 160 kilometers to 350 kilometers per hour have been successfully developed and put into full use. The number of railway EMUs in the country will reach 3800 standard groups. Sending passengers will account for more than 65% of the total number of passengers sent.
V. Silent carriages are now online
It is worth noting that starting from December 24, 2020, the railway department will operate on the Beijing-Shanghai High-speed Railway, Chengdu-Chongqing Some trains of the high-speed rail pilot “silent car” service.
When passengers purchase tickets for designated trains of Beijing-Shanghai High-speed Railway and Chengdu-Chongqing High-speed Railway through the railway 12306 website, mobile app, automatic ticket vending machine, etc., if they need to provide “silent carriage” service , You can voluntarily choose to purchase tickets for the “Silent Car” according to the system prompts. The “Silent Car” is set in Car 3 (second-class car).
When passengers ride in the “Silent Car”, they must cooperate with the “Silent Car” agreement: 1. Please keep quiet in the “Silent Car”. 2. Please wear headphones or turn off the external sound source function when using various electronic devices. 3. Please set the phone to mute or vibrate state. 4. Please leave the “silent car” when making calls or talking to each other. 5. Passengers traveling with children should take care of your children and avoid making noise.
The specific train number is: Beijing-Shanghai high-speed rail: G1, G2, G3, G4, G5, G6, G9, G12, G13, G16, G17, G22; Chengyu High-speed rail: G8601, G8606, G8609, G8616, G8619, G8626, G8627, G8632, G8635 times.
VI. Railway launches counting tickets and commuter tickets
In addition to the “silent car” service, the railway department will continue to operate from December 24, 2020. The Chengdu-Chongqing high-speed rail and the Beijing-Shanghai high-speed rail launched trial ticket and commuter ticket products. 
According to According to the introduction, this is a new ticket system product launched by the railway department. The holder can take the specified number of trains within the specified validity period, designated to be sent to the station and seat when purchasing the product. Passengers can use the 12306 website and “Railway 12306 “Buy the above products under the real name of the mobile App.
It should be noted that the same rider can only purchase at most two times-counting tickets or regular tickets issued to the same station , But it is possible to purchase multiple counter tickets or commuter tickets issued to different stations at the same time. Tickets cannot be transferred or shared, and can only be used by the passengers themselves.
Passengers are only allowed to use the designated delivery station at the time of purchase, make reservations or take the seats designated at the time of purchase, and are not allowed to get on and off the bus or cross the station at the halfway station, and cannot use across seats. In addition, the same passenger can only use the seat A product sent to the same station, but multiple products sent to the station can be activated.
In terms of using the ride, passengers can make reservations through seats or directly There are two ways to enter the station by swiping the original valid ID. The seat reservation method is through the 12306 website, the “Rail 12306” mobile phone APP, and the automatic ticket vending machine. After the seat is reserved, the passenger will enter the station with the original valid ID and board the ticket. Car.
Among them, a ticket can reserve up to 4 seats to be used; a regular ticket can reserve up to 10 seats to be used. Products that have not yet been activated can only be used Reserve a seat within 30 days after the purchase. When itinerary changes, the reserved seat should be canceled before driving, and no fee will be charged; if the reservation is not cancelled, it will be regarded as a single ride. The number of cancellations of reserved seats within 48 hours before the trip is counted. For 5 times, the number of unused seats that can be reserved is adjusted to 1. If the number of cancellations of the reserved seat within 48 hours before the commuter pass is more than 5 times, or the number of non-rides after the reserved seat exceeds 5 times, the reservation is available The number of seats to be used is adjusted to 1.
Direct swiping of the card means that the passenger presents the original valid ID when purchasing the product, and obtains the designated seat for the product at the ticket gate or manual ticket gate during the train ticket check-in.
In addition, according to regulations, if the product is not enabled for riding, the purchaser can apply for a refund through the original purchase channel. If the riding is not enabled within 30 days after purchase, the system A full refund will be automatically issued.