If AI is the brain of a robot, then RPA is the robot’s hands and feet.
Enterprises are welcoming a more “automated” future, and RPA is opening a new era of smart office. On September 10th, the “WISEx Enterprise Intelligence Industry Summit” was held in Shanghai, inviting major capitalists and representative companies in the domestic RPA industry to focus on how RPA disrupts corporate processes and promotes new changes in enterprise intelligence.
According to the Zinnov report, global companies spent more than $2.3 billion on RPAs in 2019, and more than 38% of companies worldwide are preparing or experimenting with RPA robots. In the business process outsourcing service market, the RPA market share has exceeded 90%. The study also found that about 40% of the business in the past 12 months was completed by Intelligent Automated (IPA), using the RPA+AI model to automatically process unstructured data and show an upward trend. It can be said that the future of RPA It is closely related to AI.
If AI is the brain of a robot, then RPA is the robot’s hands and feet. Since the establishment of the company, the two technologies have been established. In 2015 and 2017, two robots for C-side and B-end users were also launched, respectively, for different application scenarios in life and work.
Wang Guanchun also mentioned that RPA+AI is doing refactoring human resources. The most benefiting countries are the countries with the most human resources.
Lee Technology Chairman & CEO Wang Guanchun
The following is a guest speech:
Hello everyone, I am very happy to be here, I am Wang Guanchun, Chairman and CEO of Lai Technology. A lot of people introduced RPA’s business and products this morning. Mr. Ernst & Young mentioned that RPA is still a stupid apprentice. We hope that RPA can become a smart assistant. What I want to share with you today is How RPA can be combined with AIHow can we really bring smart robots to our work and life.
First introduce the company to the company. I and several co-founders who have accumulated RPA and AI technology and patents created this company in 2015.
In 2015, we launched the first C-end robot product, “Xiaolai” companion robot. This product interacts with tens of millions of users on WeChat. Today is the most popular companion robot on WeChat. When we started, we hope that robots can enter every company and enter every individual life like a personal computer 40 years ago. Therefore, in 2017, we launched the intelligent dialogue robot platform “Wu Lai”, which will export our ability to build small ones to enterprises in all walks of life, targeting their marketing, sales, customer service, HR and other dialogues.
“I” has served hundreds of corporate customers since its launch. As robots walked into the enterprise, we felt more and more that robots only interacted enough. So in 2019, “Laiyi Technology” merged with domestic RPA leader “Ossen Technology” and joined hands with UiBot – domestic maturity is very High RPA products, entering the RPA+AI market. This thing allows us to push robot solutions to more businesses faster and more widely.
In this process, we have received the support of many capitalists. Kaihui, Shuanghu, Zhengge, etc. are all our investors. They are like us, and we firmly believe that robots will go more into human life and work. among.
In the first two days, Shen Nanpeng gave a speech at the forum. He said that Sequoia interviewed CIOs of 50 Fortune 500 companies today. Every company has mentioned that it is very welcome to introduce artificial intelligence solutions. The two fastest solutions today are chat bots and RPA bots, which are the same as the feedback that comes today. When it comes to digital transformation with enterprises, the biggest trend is business automation, and business automation. It is to push intelligent robot solutions into the enterprise.
To mention the real RPA+AI, let’s first introduce our RPA+AI team. The ability of these two dimensions is very challenging. There are four co-founders in the company: I and the company’s CTO Hu Yichuan are studying artificial intelligence technology when they are studying doctors in the United States. From the first venture to the addition of Baidu to re-establishment, they have been engaged in artificial intelligence. R&D and operation; former Orson Technology, who developed the “button wizard” in the university dormitory, has a lot of experience in UI automation. Our four people form a League of Legends to help companies do RPA+AI collaboration. In the promotion process of the product, I believe that every family has a lot of partners and media activities to participate in. I can share it with you today. I should thank our powerful League of Heroes for helping me share a lot.
We combine to do RPA+AI. AI is the brain of a robot that increases the ability to recognize and recognize eyes and mouth. RPA is more like a robot’s hands, able to do a lot of tasks, business processing. If you combine AI and RPA, the robot will do a lot more things, and it may become that smart assistant.
For a company, RPA is an important infrastructure for enterprises to achieve business automation, like the high-speed rail to run the first rail. Today, the company has done a lot of informatization work, just like the high-speed rail car has been completed. However, it is also necessary to combine the ability of cognitive AI with the business system to combine the capabilities of OCR, speech recognition, deep learning and other artificial intelligence to create an intelligent Chinese high-speed rail that can really fly. If you have RPA and the right AI capabilities, the robot solution will work efficiently in a company to reduce costs and reduce costs.
Before I talked about the concept of RPA+AI abstraction, let me talk about the interesting things that RPA and AI combine, very real case.
The first case comes from ourselves, coming to technology. I believe that many fast-growing companies or large companies are present, and many new employees are recruited every week. The HR team is very hard. The culture of Lai Technology is excellence and love, and all the questions of new employees need to be answered. We have made a dialogue robot to answer various corporate culture, policies, compensation and benefits, and so on. With the RPA ability, what else can you do when a newcomer enters the workplace? Then our HR colleagues would like to open a corporate email account, open a corporate WeChat, open a corporate drip, open a business hungry, all these account opening standards. If 10 people enter the job one day, that HR will open these accounts in one day. So we automate this process with RPA robots. In the past, a real person took 30 minutes, and now all new accounts can be processed in less than 3 minutes. Then through the dialogue robot, tell the employees the results of the opening, and how to use the corporate divorce benefits, what restrictions are there, new employees can get more information by interacting with the robot, this is a dialogue robot with RPA and AI A real example of a combination.
Our company also has a rule that after any new employee logs into the enterprise WeChat, his avatar must be a real person, WeChat can use a virtual avatar, but everyone in the company’s corporate WeChat must use a real person avatar. How does this thing let the robot do it? More complicated than just mentioned. The original process is a real-life employee, log in to their own corporate WeChat, use their own business account to see if all employee avatars are real people. Today, with a powerful AI-capable RPA robot, this thing can be done. Enterprise WeChat is different from other software and must have visual ability to recognize. Whether the avatar is a real person requires computer vision to make judgments. Make AI capabilities into a plug-in or a small template, let HR combine them by drag and drop, and completely open these processes and fully automate them. In this way, every time a new employee is hired, what an HR needs to do is done by the robot, and it becomes very efficient.
This is a case of combining RPA and AI on multiple points within our company.
Last talk about a cooperation with SingTel. There are many small teams in the back end of the application scenario. Each team has its own fixed process, and each team has automation requirements. If every small team’s business has to ask Ernst & Young such a very expensive consulting company to do it, they will not be able to please, may call, the financial center can ask, small business is not necessarily. Can you install a robot on the computer of the back-end business person? It is usually to observe and analyze, when accumulating enough data, it can automatically mine and automate some processes to allow manual confirmation. If you can achieve such an automated process, integrating AI mining and recommendation capabilities, this time will greatly reduce the cost of RPA robot construction. If you can do this, I believe that in the future, not only some large enterprises will use RPA+AI solutions, but many small enterprises will also use this method to improve their productivity. Today we talked about the fact that there are many places in China where we can make innovations. The battle of RPA+AI in the future must be global. UiPath has also done a lot of international expansion. Europe and the United States are countries with high labor costs. These robotic solutions can bring relatively large benefits, so they will land first, and China’s labor costs are not so high. I understand today that because RPA+AI is doing refactoring human resources, the most beneficiary countries are the countries with the most abundant human resources, such as China, India, Southeast Asia, and East Asian countries. If there is a good solution, the value of intelligent robots is higher than in countries with less population in developed countries. The experience accumulated by AI and RP in the past few years, I believe that the hard power in the product and technology will be the same as the international level, or the application innovation will catch up. Looking at the robot business today, the soft power is also very important. There is a data, the number of American artificial intelligence basic talents, compound talent is about 13 times that of China, so we really have to change from followers to a leader, there is still a lot of work to do, especially in the construction of the ecology. Introduction to the technology launchRobot Academy. We hope to provide more understanding of RPA for this society, understand AI, and learn how to build talents for training robots. We offer many different levels of courses, online courses, and offline. Just yesterday, our offline RPA employment class, which was jointly launched with “Thinking about Programming”, was successfully completed. At the scene, students received Pass cards from RPA vendors and some partners. Our online UiBot community, registered from the beginning of the year to the present, has nearly 100,000 developers registered and use this product. These developers are deposited in our forum. In the QQ group WeChat group, our official technicians serve them and let them have a platform for learning and communication. If you are interested, you can go to the UiBot website to download, and welcome to join our community. We also offer online certification courses. If you are interested, maybe you are not entering the business today. You can go to our online learning course to complete the exam. If you pass online certification, it will be very important for you to become an important player in the era of intelligent robots. This page is the customer we have served. We have seen more and more robots are landing in state-owned enterprises and central enterprises including the government. This opportunity itself is cross-industry, so we have seen companies that are more innovative in digital transformation in the automotive, education, finance, insurance, retail and other industries, and have begun to adopt robotic solutions. We are gratified that customers in different industries are using it. After the customer has made the first robot, it will use the second one. After one department is used, it will recommend it to the second department. Let us also see it. The feasibility of achieving long-term goals. Laiyi Technology has gained a lot of recognition and honor in the process of growing up. For example, we have been rated as the coolest supplier of Gartner, we won the championship in the global AI Challenge and so on. As a reliable manufacturer, we very much hope to form an alliance with our partners. We believe that in the era of man-machine symbiosis, it must be the way of the League of Legends to achieve the grand goal. Thank you all!