In the context of technology upgrades and telemedicine into a future trend, chatbots still have considerable potential.
Editor’s note: This article is from WeChat public account “arterial network” (ID: vcbeat ), the author Ning Chen.
This article is based on the arterial network topic Pro “nursing, consultation, psychological counseling … and chat robots talk about future medical care 》Collected and generated, the case is slightly deleted.
Recently, a research paper on JMIR conducted a questionnaire survey of 100 US practitioners on the concept of health care chat robots, involving the value, challenges and risks of chat robots in the field of doctors and patients. According to the survey, among the doctors who have used chat robots, 13% are satisfied, 33% are satisfied, 27% are unreliable, and 27% are dissatisfied.
Among them, the survey shows that the doctor community should have a considerable recognition of the chat robot in the logistics process; in the medical care process, help patients better manage health, provide more personalized treatment programs, reduce unnecessary Applications such as consultations have been well received by doctors.
Overall, positive feedback is far greater than negative.
In fact, since the rise of chat bots, they have been tried in various fields. The voices of suspicion and suspicion have also come and gone, and have never stopped. Especially in 2018, this technology was widely questioned by the scientific community.
However, in the extensive market of To C, the cold chat robot has a new vitality in the field of science and technology: health management, online consultation, AI medical… from aged care to psychological counseling , no invisible chat robot upgrade application.
In the context of technology upgrades and telemedicine into a future trend, chatbots still have considerable potential.
Chat robots step into the medical circle
chatbot can also be referred to as bot, which is chat robot. It should be noted that the chatbot here is not a physical robot, but a service mode based on the chat interface (which can be text chat or voice chat), which solves user needs through chat, similar to virtual assistant.
In recent years, as mobile communications has begun to catch up with mobile social networking, as well as the rise of artificial intelligence and big data, chatbotIt began to be seen as a huge opportunity – possibly replacing the App model and changing the existing business model of the Internet.
The current working mode of chatbot is divided into three types:
The first is a rule response. The rule response means that the user needs to query based on the rules, and the query must correspond to the pre-stored statement in the chatbot in order to respond. This model is more limited and therefore the initial level.
The second is a chatbot based on machine learning. On the one hand, the irregular language issued by the user, the machine can carry out high-precision recognition; on the other hand, a certain logic algorithm is used to ensure that the response given by each robot can meet the user’s needs as high as possible.
The third mode is remote manual mode. After the user’s information is sent, it will be directly transmitted to the background, and then the user information will be transferred to the corresponding expert by the background, and the answer will be answered by the expert, and the answer will be transmitted to the user chat interface by text or video.
This model is mainly used in more complex areas, such as medical treatment. Although this model guarantees the accuracy of the answer, it is slower in response time.
In addition, it should be noted that although this model does not use intelligent response technology, since this service is essentially based on the chat interface to solve user needs, it is also a chatbot by definition.
In China, WeChat and Weibo are platforms that can use chat bots. In foreign countries, there are many platforms such as facebook messenger, Slack, and telegram. Statistics show that the most used platforms for chatbots at home and abroad are SMS, Slack and various apps, accounting for 52%, 46% and 35% respectively.
It is worth noting that the usage of chat bots on the Weibo platform reached 27%, much higher than Twitter’s 5% and WeChat’s 2%.
In addition, chat bots have been used in some areas of health care, and the most application level is at the enterprise level. Enterprises use chat bots to enhance the synergy of their business.
The extent to which chat bots are used on well-known social platforms
Chat Robot Landing Case
The typical landing application cases of chat robots can be roughly divided into disease, behavioral health and psychology. Considering that chat bots need to beThe medical field is used, so the chatbots in these landing cases are dominated by machine-based chatbot and remote manual mode.
Sickness
Sickness chatbots have higher thresholds than other types, but because they are not separated from the main attributes of chatbots, there is less demand for artificial intelligence technology.
In addition, compared to the App, the upgrade of the chat bot interface experience does not seem to be highly intelligent, but it meets the customer’s need for extreme convenience. Therefore, a well-designed chat bot is expected to achieve a more user-friendly experience than the App.
Your.MD:Pre-diagnosis
Your.MD is the first company to apply artificial intelligence to the health assistant field, and its chat bots are currently available on multiple platforms. Its working mode is mainly based on machine learning, helping patients to determine their symptoms, similar to pre-diagnosis. According to its official website, the company has a pre-diagnosis database of more than 1,100 diseases.
Your.MD online platform workflow consists of three steps: the first step, asking the patient for symptoms; the second step, giving the option to classify the patient’s symptoms through complex logistic regression; the third step, giving the diagnosis result. Because the number of times they ask for symptoms is often more than five times, the accuracy is higher.
healthTap:Pre-diagnosis, referrals
healthTap is a well-known telemedicine service company in California, USA. Not long ago, the company launched a chat bot on the facebook messenger platform. Its working mode is composed of a combination of machine learning mode and remote manual mode. Unlike Your.MD, healthTap automatically searches for similar cases from its own case bank after receiving the inquiry.
It is worth mentioning that the healthTap response will not only give the diagnosis of the symptoms, but also tell the patient how to treat. If there is no relevant record in the case database of healhTap, the platform will automatically jump from the machine learning mode to the remote manual mode. The patient’s consultation information will be sent to all doctors on the platform and will receive a reply within 24 hours.
The pattern of healthTap can better reuse the past doctors’ questions and answers, which will reduce the waste of doctor resources and promote cost reduction.
It is worth mentioning that the functions provided by Your.MD and HealthTap are very similar, but the focus of the creation process and the initial expectations for developing chat robots are not the same, but it seems that the final goal is the same. . HealthTap can be straightAccess to the remote doctor online consultation service, can be regarded as a medical service company.
Your.MD does not provide services directly. It only provides a consultation, but it is an open market. All medical clinics can apply for cooperation and join the Onestop Health system to obtain passenger flow. This may also be an important reason why Your.MD is more aware of the doctor community.
Babylon:Smart consultation
The famous British intelligence consulting startup Babylon Health recently reported that the Arab sovereign wealth fund is preparing to inject capital, and this round of financing valuation has exceeded $1 billion. The current specific amount of financing has not been disclosed, and it is distributed between US$1 and 50,000 million.
Babylon Health is the most famous startup company that uses AI technology to provide medical symptom counseling services in chat robot mode. Established in 2013, its last round of financing in 2017. The UK NHS system has been working intensively with it to pre-promote its remote services to the initial diagnosis service system.
It’s worth mentioning that the three companies, Your.MD, Babylon, and HealthTap, offer similar features, but the initial focus of the creation process and the initial expectations for developing chat bots are not the same, but it seems The final goal is the same. HealthTap and Babylon have direct access to a remote doctor’s online consultation service, which is considered a medical service company.
Your.MD does not provide services directly. It only provides a consultation, but it is an open market. All medical clinics can apply for cooperation and join the Onestop Health system to obtain passenger flow. This may also be an important reason why Your.MD is more aware of the doctor community.
Cancer Chatbot:News Navigation
Cancer Chatbot is actually a non-profit application created by a cancer patient. It is mainly to provide reliable information and help support for cancer patients, especially those who are initially aware of the disease. .
Cancer Chatbot does not have the most advanced AI-capable intelligence diagnostics query capabilities, but provides access to reliable information and links to trusted organizations, even reliable information navigation. In addition, it involves spiritual support and comfort for the patient. For a patient who needs a protracted war, this may be a long-term companion application.
Health Management
The majority of chat bots currently used in the field of behavioral healthIt is a lower type of threshold for weight loss and healthy eating. But at the same time, the health management field such as obesity and diet itself is also the slogan of the influx of major capitals. Coupled with the user’s strong appeal to the value points of simplicity, directness and speed, such chat robots are very suitable for people to get access to a certain service.
At the same time, a chat robot with a platform aggregation nature can also become a new traffic portal. Of course, many giants who have already taken over the traffic portal will try their best to expand the territory again. This is also an important reason why Google, Apple, Facebook and other giants have invested capital in chat robots.
forsky:Social and user-friendliness
forsky is a chat bot in the health diet that is dedicated to helping users change unhealthy eating habits. Its working mode has a certain amount of artificial intelligence and is very interesting. When the user reports food to forsky, forsky will tell if it is a healthy food. If it is found to be unhealthy food, Forsky will be very humorous but give no opinion.
Not only that, Forsky will also seek user friends to evaluate the user’s food and give feedback. Compared to the sealability of other chatbots, this chatbot can be social, so it is innovative.
workout bot:Exercise Project Selection Wizard
workout bot is a chat bot for exercise. When the user asks him how to exercise, this product will give some exercise items. All questions are given as options, and the working mode is the primary rule response mode. Therefore, it is relatively simple, and at the same time, the chatbot can only respond to the requirements, and can not analyze the user’s exercise status.
gymbot:Workout suggestions
gybot is also a fitness chat robot. But compared to the workout bot, the gymbot can not only give exercise advice, but also record the exercise process (simplified the recording process, similar to the option to fill in by sliding), and track the fitness results, and finally give a certain based on the data. Analysis.
Mental Health (Behavioral Health) Management
In recent years, psychological counseling + digital health has become a new direction in the development of psychotherapy, and chat robot is one of the typical application landing carriers.
Generally, the public’s perception of chat bots is limited to:Out of a question, then the chat robot passively responds. But in fact, the chat robot can also ask questions and ask questions according to the situation. This model is more proactive, and it is easier to mobilize user participation and improve user stickiness. Chat bots are more likely to have stronger interactivity than regular web pages.
joy:Emotion Tracking
joy is the first chat bot launched for user emotional and psychological issues and is currently only available on the facebook messenger platform. Based on artificial intelligence, this chat robot can not only give countermeasures to the user’s bad mood, but also track the user’s emotions. Joy will ask the user’s emotional state and make a record every once in a while. When the user’s mood is depressed, Joy will give help in time.
UpLift Health:Online treatment for depression
UpLift Health, founded in Atlanta, is a digital healthcare company focused on treating depression and has recently received $1 million in seed funding. UpLift Health uses cognitive behavioral therapy (CBT) to help people with depression. The platform offers 12 chat bot-guided sessions, each lasting 45 minutes, and a kit.
According to the company’s webpage, users can complete psychological training by answering questions, and the robot gets feedback and guidance to participate. The company charges its users a monthly subscription fee of $29.99 per month or $14.99 per month.
With a strong background, Woebot is a pioneer. Digital therapy for depression is more recognized in the European and American markets, but digital innovation in mental health is flat in the domestic market.
Kokobot:Cognitive Therapy
kokobot not only uses artificial intelligence, but also uses collective intelligence. Therefore, in terms of interactivity, this chat robot is very bright, users will not only get the advice of kokobot, the questions will be answered in the form of mutual help among users, so this will greatly increase the expandability and fun of the answer. And strengthen cognitive therapy in a form of mutual help.
Chat bot app prospects
In the past few years, there have been a large influx of apps in the Internet health care field (the use of medical robots in these health care apps has reached more than 30%), and most entrepreneurial teams are still looking for more mature and sustainable business models. .
What are the benefits of chat bots? It is difficult for chat robots with optimized interface as the core value in most application scenarios.