Dolphins who have accumulated a large number of complaints, do you “should be less, but better?”
Editor’s note: This article is from WeChat public account “Zinc scale” (ID: znkedu) < / a>, author: Xu Wei.
1. There are many reasons for the quality problems of the goods, the platform has been delayed, the orders have been cancelled, and so on. The Dolphin family has accumulated a large number of complaint orders. 2. In the business logic of the dolphins,
The advantage of “cost price” is not necessarily the main means of profit. How to expand and upgrade member service is the key point. 3. The dolphins who advertised themselves as “should be less, but better” did not actually fulfill their commitment to consumers.
In recent days, the membership-based Haitao e-commerce Dolphins has been selected as the “Top 50” of the “Golden Horse List”, the most promising enterprise in the “Financing China 2018-2019”.
According to relevant information, its establishment was only 2 years, not only harvested more than 50 million users, but also received over 1 billion yuan in financing.
Since the end of the year, Lin Zhiling, the goddess of the goddess, has continued to expand its influence. However, under the growth of business and rapid expansion, due to the lack of quality of goods and platform services, a large number of complaints from consumers have followed. Come.
In response to these complaints, the Zinc Scale reporter called the Dolphin Home official and did not receive an official reply until the deadline.
The goddess greets the complaint frenzy after the endorsement
“Why would I go shopping on a new platform?
Because its spokesperson is Lin Chi-ling.
“ Unfortunately, Miss Huang, who was in the pit of the goddess, was not happy at the Dolphin’s first consumption trip.
Ms. Huang clearly remembers that she bought an Hera 333 lipstick on September 1st. I never expected that the package received would show “EXP2019” (shelf life 2019), which is Said that it is likely to be an expired product.
“Looking for customer service is always a variety of evasive, changed a few talents to tell me, after the check is expired on September 22, this is funny, I received the goods on the 3rd, expired on the 22nd, a lipstick for ten days How to use it?
