In view of the large number of consumer complaints caused by the failure of “daily excellent fresh” to operate normally recently, on the afternoon of August 4, Beijing Consumer Association interviewed Beijing Daily excellent fresh e-commerce Co., Ltd. At the meeting, the Beijing Consumer Association informed Beijing Daily Youxian e-commerce Co., Ltd. of the registration of consumer complaints through the 96315 hotline, and inquired about the current situation of the enterprise and the handling of complaints< Br > < div class = "height" > < / div > Chen Fengxiang, Deputy Secretary General of Beijing Consumer Association, attended the interview and put forward three requirements for enterprises: < / strong > first, it is necessary to properly handle consumer complaints, timely publish the Refund Scheme and registration method, and effectively protect the legitimate rights and interests of consumers; Second, strengthen communication with city and district consumer associations, actively cooperate with the work of consumer associations, and jointly safeguard the legitimate rights and interests of consumers; The third is to feed back the situation description and rectification plan to the municipal consumer association in writing within three working days.