In the future, Bamboo will also be working on the development of NLP technology and commercial landing in English and other multilingual languages.
It was learned that “Bamboo Intelligence” recently announced the completion of a $45 million B+ round of financing. This round is led by an important strategic partner, Yunhui Capital and Lingyu Capital, Kaisbo Investment, Zhongan Capital, Trend Capital, Puhua Capital, and all the way capital. After this round of financing, Bamboo Intelligence will continue to make breakthroughs in NLP, emotional computing and multi-modal human-computer interaction technology. At the same time, R&D upgrades Bot FactoryTM platform to promote standardized products and conduct ecological Built on the ground, accelerate the AI solution across the industry. Developed to this day, Bamboo has become an important partner of Huawei’s “1+8+N” ecology, and has deep cooperation with Huawei’s various business departments.
Bamboo Intelligence was founded in 2015 by former Vice President of Microsoft (Asia) Internet Engineering Institute, Jian Renxian, dedicated to the development of natural language understanding, speech recognition, computer vision, multimodal emotional computing, etc. , semantics, image full scene human-computer interaction technology enterprises. I have detailed the technical application, Business logic and core competencies.
Bianjian Intelligent currently has two product directions: First, a brain-like dialogue robot based on NLP technology, including Virtual Customer Assistant (VCA), Virtual Enterprise Assistant (VEA), Smart Customer Contact Center, and Virtual Personal Assistant (VPA). Second, the multi-modal emotion recognition system is applied to emotion recognition, facial expression recognition, impression analysis, advertising effect analysis, call center quality inspection, classroom emotion analysis and so on.
It is worth mentioning that Bamboo Smart has also developed the full-duplex full-scenario AI system “AI Contact Center (AICC)”. full duplex, yesIt means that both parties can send and receive at the same time, without the need to switch direction, eliminating the time delay caused by the switching operation, and the dialogue experience is better; full scene means AICC It integrates the full-scenario intelligent standardization products required by Bamboo’s intelligent R&D customer contact center, including intelligent IVR, voice quality inspection, agent assistance, customer portrait, outbound robot, training robot, and insight analysis system, covering bank, insurance, Securities, retail, education, medical, smart terminals, RPA and other fields, but also rely on the Bot FactoryTM platform to provide customers with sufficient scalability.
“Bot FactoryTM is a technology integration platform that meets customer customization and secondary development needs. AICC brings together all the scenario products of a complete call center solution, with a higher degree of standardization and no secondary development for customers.” Jian Renxian said.
Last year, Bamboo Smart launched the AI smart platform Bot FactoryTM. Through this platform, customers can quickly customize smart robot products such as intelligent customer service, enterprise manpower, intelligent terminals, personal assistants, etc. according to the scene. The platform provides one-click training, interactive robots can be quickly launched, and high-customization of enterprise product functions without the need for code, greatly reducing the cost of acquiring AI capabilities for customers.
The platform is supported by “private cloud + SaaS” technology to provide enterprises with a full-stack AI solution. Huawei, one of the benchmark customers in the bamboo industry, has built more than 100 interactive robots using the Bot FactoryTM platform to help employees solve dialogue problems such as reimbursement, shuttle inquiry, IT helpdesk and other sub-scenarios, providing employees with a fast, unified and timely dialogue. Channels, as well as thoughtful and meticulous service.
Bianjian Intelligent CEO Jian Renxian tells that Bot FactoryTM can achieve the above functions because it aggregates all the core technologies, algorithms and models of bamboo, and nearly 300 different industries that have been serving for four years. , project experience in different scenarios, to achieve open, platform. “Bamboo Intelligence successfully developed and introduced the speech recognition technology (ASR and TTS) with practical scene accuracy exceeding the industry benchmark last year has also been integrated into Bot FactoryTM.”
In the past year, based on the Bot FactoryTM platform, Bamboo has provided a new generation of AI voice assistants for B-end enterprises, thus realizing the business model to B to C. For example, the chattering robot service provided for Huawei speaker products enables the speaker to recognize, understand, adapt and express human emotions, to sense emotions from sounds, images, and conversations, and to engage in dialogue more naturally. Moreover, Bamboo’s intelligent self-built chat corpus ensures that the content of the chat is safe and controllable, and also supports the related personalization functions such as branding and custom chat, providing a more interesting interactive experience for Huawei speaker customers.
Customers, Bamboo Smart has reached many industry benchmark customers, including Huawei, OPPO, China Construction Bank, Bank of Communications, China Merchants Bank, Minsheng Bank, China Ping An, Cobos, Zhongzhi Guan Aitong, China Travel Express, and Cheng Yilong, Pacific Insurance, Huaxia Life Insurance, Tongfang Life Insurance, Bohai Life Insurance, Huatai Securities, Evergrande Real Estate, Vanke, Country Garden, China Guangdong Nuclear Power, Sany Heavy Industry, Ford Motor, Foxconn, Youbie, Vipshop, China Mobile, Changhong TV, Sanofi, Ang Li Education, etc.
Jian Renxian also revealed that in the future, will also exert its efforts in the development of NLP technology and commercial landing in English and other multilingual languages.
About investment logic:
Xiong Capital Co-Founding Partner Xiong Wei: Semantic Recognition, as the most promising and explosive segment of the AI field, has a technical threshold. As the most cutting-edge technology company in the field, Bamboo Smart has independently developed a full set of underlying technologies and has a number of independent intellectual property rights, which can build dialogues and realize AI empowerment across domains and scenarios. The founder, Jane, was the deputy dean of Microsoft’s Asian Engineering Institute before he founded Bamboo. His management team paid attention to the underlying technical capabilities, engineering capabilities and product landing capabilities, enabling the company to deepen the industry and win the head customer resources in the segment. Solid bottom-level technology, a team with both commercialization and engineering capabilities, and a clear business model are more concerned when Yunhui Capital invests in AI companies.
Leading Capital Partner Shu Ming: Leading Capital has high expectations for the future of Bamboo Smart, mainly based on the following aspects: First, Bamboo has a very good and dedicated team, core members. The goal is unified and the ability and personality are highly complementary. Second, the company pays great attention to the underlying research and development. The intelligent full-stack AI platform has already been awarded to many leading enterprises, bringing about improvement in human efficiency and customer satisfaction. It is believed that the inter-industry AI platform of Bamboo Intelligent can In the upcoming 5G era, NLP technology will play an important role in more and more human-computer interaction, institutional and personal interaction, and process intelligence in various organizations. The team is looking forward to working with the management team and other investors in the bamboo industry to pool resources and continue to innovate for the company and industry.Create value.
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