At the launch of MIUI 11, Mr. Lei introduced an interesting feature of Xiao Ai 3.0, that is, “AI Phone Assistant”. In the scene where you are inconvenient to answer the call, Xiao Ai will take the place to answer you. Phone, you can talk to the caller just by tapping the screen.
The launch of this feature has given me a question: Can AI really help us answer the phone? After upgrading MIUI11, I was eager to try. In addition to Xiaomi’s “AI Phone Assistant”, I also found several products with similar functions, namely “China’s first AI assistant who can pick up the phone” Honey and China Unicom launched Wo Xiaozhu, let them compete for three.
Lazy directory
- Courier, takeaway, friend calls, who performs best?
- Insignificant dialogue, who can answer clearly?
- Can the AI assistant help us answer the phone?
Courier, takeaway, friend calls, who is the best performer?
Before testing, we need to figure out how these three AI assistants work. Use Mang Xiaomi to pay attention to the public number of “Meng Xiaomi”. Click the “small program” button below to enter the assistant’s settings. The interface is gone.
Click “Start Call Transfer” to dial the number automatically generated by the system, and you can answer it with the assistant when the line is busy and the call is disconnected.
China Unicom’s “Wo Xiao Zhu” needs to operate through the same name of the small program. After entering the small program, you can use the “Wo Xiao Zhu” to help you answer the phone. However, this service is chargeable, 5 yuan a month, only supports Unicom numbers.
Unlike Mang Xiaomi and Wo Xiaozhu, Xiaomi’s AI phone assistant is not the AI who communicates directly with the caller, but converts it into text according to the caller’s words, and then generates several corresponding conversations based on the text. You click on the pairTo respond. Only support Xiaomi mobile phone with MIUI 11 (see the official website for specific models).
Meng Xiaomi and Woxiao will automatically start after hanging up, and Xiaomi’s AI Phone Assistant will slide down the interface to enter the assistant during the call.
In order to test their dialogue effects, I simulated a total of four common scenarios of dialogue, express calls, takeaway calls, friends calls and sales calls.
Which AI Phone Assistant performs best in these conversations? Let’s test it out.
- Courier calls
The first appearance is Mang Xiaomi. After receiving the call, it can recognize that the electricity is the courier company, and at the same time make the judgment of “putting at the collection point/late delivery”. Generally speaking, the communication is still compared. It is smooth and natural, but you can’t hear the recording of every sentence in the small program. You can only play it by clicking the play button in the lower left corner.
Xiaomi’s AI phone assistant is a bit different, because it is a dialogue of its own choice, semantic recognition is basically no problem, you can express your meaning in the shortest language, and support step-by-step playback, drag the soundtrack to play the call recordsound. However, because the user needs to select the content of the conversation, there will be a large gap time during the call. If you are not familiar with this function, the caller will think that the call has been hung up.
It can be seen that whether it is Mang Xiaomi or Xiaomi AI telephone assistant, the call performance is OK, but China Unicom’s Wo Xiaozhu, the performance is somewhat unsatisfactory.
Wo Xiaozhu can also play and play all the recordings one by one, but clearly recognizes “Shunfeng Express”, but did not respond to the “how to get the courier”, just told me “will tell the owner” In order to avoid misuse, I tried to dial twice. As you can see in the above picture, Wo Xiaozhu has no way to make a correct response twice. There is also a more fatal problem. Under normal circumstances, the phone that is hung up will hear the prompt “The phone you dialed is turned off”, and I will hear this when I use Wo Xiaozhu to answer the call. Prompt: “Hello, the call you made… Hello, hello, I am the phone assistant of the owner’s phone star…”
Wo Xiaozhuo can cost me 5 yuan…
- Takeaway calls
For the take-away calls, the operation modes and general performances of several assistants are similar, but when I use Mang Xiaomi to answer the take-out call, I don’t know what BUG is triggered. It repeats a lot of words when answering me. all over.
“Oh, nothing is fine”, this sentence should be judged as “A topic ends and wants to open the next topic”, but in fact, I am really okay… and, sending a takeaway is no better than sending a courier. The takeaway brother is still very anxious. It is not appropriate to say “to come back later.”
Xiaomi’s AI voice assistant recognizes the wrong voice, but after all, some people participate, even if they don’t know what is “song”, but they also know that they should go downstairs to take it.
Wo Xiaozhu, who spent 5 yuan on me, was very stable. I listened to “Hello, you made a call…” and then connected to the assistant, and did not rush to reply, but the takeaway small Brother’s mood may not be as stable as the performance of Wo Xiaozhu.
- Friends call
Friends call out to play this kind of life scene, Mang Xiaomi performance is the best, it will take the initiative to ask for the meeting time, and Xiaomi AI phone assistant is difficult to provide appropriate without hearing the content The response to the content, which makes communication a bit embarrassing.
Although Mang Xiaomi still has repeated talks, it is still much better than the Xiaomi AI phone assistant who can’t provide a suitable response.
What, you asked me about the performance of Wo Xiaozhu? It’s not like a telephone assistant, it’s more like a voicemail.
- Marking calls
For the marketing of swimming fitness, whether it is Mang Xiaomi or Wo Xiaozhu, I have not judged what it is at the first time, and Mang Xiaomi is actively meeting with each other for the time, Wo Xiaozhu…I I feel that it is just a voicemail.
The more embarrassing thing is, because the speech recognition is not accurate, I want to engageClearly, what Xiaomiao received the phone, you must click the play button in the lower left corner to listen carefully, otherwise it is more difficult to get the correct answer in the “Swimming Mirror” and “999 Years”. It would be nice if you could add a function to play a clause.
Millet AI phone assistant is simple and clear, not to mention I have been watching the content, I know that it is the advertisement of the gym, I will hang it directly, and I will not say anything to him.
Insignificant dialogue, who can answer clearly?
The above tests are all based on the premise that the caller knows the AI phone assistant, but in fact, we have encountered more friends who have never heard of the AI assistant. In this case, can these AI assistants withstand the test?
Meng Xiaomi will explain who it is over and over again. If the caller can accept the “Assistant” setting, I believe he will react and communicate with Mang Xiaomi.
When the caller asks “The Telephone Assistant is a sly”, none of the six options provided by Xiaomi AI Phone Assistant has a suitable method to reply to the other party. He can only tell the other party that “the Xiaomi AI Phone Assistant is being used”. The communication effect is similar to that of Mang Xiaomi.
I believe that Wo Xiaozhu has done this work. When I ask “who is it”, I will automatically tell the relevant introduction, but when I say “what”, the machine recognizes “It’s over,” then it hangs my call…
Suddenly, Wo Xiaozhu is the only AI phone assistant who will actively hang up the phone…
The current AI assistant can help us answer the phone?
At the Google Developers Conference in 2018, Google Duplex surprised the audience with a phone call for an appointment, but even today, there seems to be no AI assistant that allows us to safely hand over the call to it. . The three voice assistants mentioned above have more problems and limitations in their use.
In fact, whether it is Google Duplex, Xiaomi AI phone assistant or Mang Xiaomi, Wo Xiaozhu, or a hotel, or a courier, they can only help us in some specific scenarios, and can not be thorough Be the assistant to call us all. However, when I hear AI’s voice like a real person and a dialogue with a modal particle, I really mistakenly think that I am communicating with others. Although the telephone assistant is still a bit stupid, no one can say in the future.
Maybe in the near future, we will talk to the younger generation, and we must first call the jokes of their names when talking to the voice assistant.