The real trick is to complete things without compromise from beginning to end.
Editor’s note: This article is from WeChat public account “Fushu” (ID :kolfrc), author Ray Xiansen (Fushu Masters).
The biggest unreliable in social is to receive no reply.
A small gathering with a friend who is an executive during the Chinese New Year.
Talking about the most annoying thing about her work is nothing more than a group notification to everyone, a weekly report summary that must be submitted every week, a company-organized task assigned by the company, and executive-issued information on the execution of the individual, each time in the group After the group was sent, even @@到人, there are always a few people who are not eager to see and do not reply.
One to two, often due to the delay of several people, the entire project was put on hold.
Sometimes friends need a private message to ask if they have received the message, and the other person is often indifferent:
I know, I have seen the information in the group!
When I saw it, why didn’t I reply?
It’s so important to not reply back, I know it will do!
Friends said: “After the computer screen, there are always people who never know how anxious she is. I don’t reply when I see it. It’s not only her personal time, but also the progress and progress of the whole project.
The word “received” can’t take up to 1 minute, but for the informant, it’s a proof and an account.
In the words of a friend:
The biggest social unreliable in the workplace is to receive no response.
Received after receiving, represents your professionalism
Mr. Liu Run shared a concept of “professionalism” in the course of “5 Minutes Business School”:
What do you say about professionalism? Actually, there is nothing. Just understand that you should take a taxi alone. If you are sitting, if it is the boss.Car, where are you sitting; if the boss drives, your superior is also there, where are you sitting; if your boss drives, your superior is also there, but there is a lady, where are you sitting?
Someone may ask, is it necessary to be so complicated? If you just sit down, they won’t be over. They won’t care.
In fact, things are not so simple. There is a way of thinking behind these seemingly insignificant workplace issues:
Always consider the problem from the perspective of the other person’s uncomfortableness.
Like we often see @你的信息 in WeChat group, why do people respond positively, but others turn a blind eye? Is it because the former is idle and has nothing to do, of course not.
Responding to other people’s information in a timely manner not only represents your ability and efficiency, but also reflects your emphasis on him.
When someone else sees the information you sent but doesn’t reply to you, who’s in my heart will not be comfortable?
I once asked this question about “I want to reply immediately if I received a message” and asked a senior in the workplace. He and I said:
Your leader does not necessarily understand your ability to work in a short period of time, but your enthusiasm for work and participation is a matter of seeing it at a glance, and you can’t hide it.
In the leadership’s view, he cares more about the progress of the implementation of all the employees’ hands, and your “receipt” just indicates your knowledge of the project.
Again, even if others take the initiative @ you are not taking care of it, then you have to personally tell you in person?
Working in the workplace and working with people, nothing is more enjoyable than making others feel comfortable. In the workplace for so many years, this predecessor has always been the representative of this aspect. Don’t look at his high-ranking figure in the company, but he has never had a shelf. No matter how old or young, he can give him to him. Ask and help.
This old man often hangs this sentence:
If you want to do things with comfort, then you have to get along well with others.
In fact, the word “comfortable” in the workplace seems to be simple, but there is a basic skill in the workplace.
Do one thing with other colleagues, will you go halfway?
Other department colleagues ask you questions, can you help me to ignore them?
Others tell you something, if you can’t do it, will you reply?
If you can’t respond in time, when you can reply, will you explain why you didn’t reply last time?
This is called the beginning, there must be an end, noWhatever things can come to you, you can comfortably do it.
It’s comfortable, you’ll be comfortable, and this kind of reliance just reveals your professionalism.
The end-to-end feedback, is the best responsibility for things
There was a department manager who had a job transfer process with him and a colleague in the work group. The dialogue between them was like this:
Leader: Did you do this?
Employee: Made.
Leader: To what extent?
Employees: Finished.
Leader: When did you finish it?
Employees: Finished last week.
Leader: Why didn’t you tell me?
Employees: Have you not asked before?
Before you often listen to the leadership meeting and take “Why is this thing broken when you are here?”, in the words of the leader:
There must be things from beginning to end. Don’t wait for me to ask you. There is no end to execution and feedback. It is equal to the blind man walking into the dead end, and finally the problem can’t be found anywhere.
“Not timely feedback” or even “feedback interruption” often occurs in many people who are new to the workplace. This does not mean that they are not trying to do things, but they do not realize the importance of timely feedback, which often causes a lot of trouble. It is often counterproductive to think that when you think that you are doing a good job and waiting for the recognition and praise of the leader.
In fact, the “received response” that is emphasized in the workplace is better to complete the entire closed loop of communication and execution.
The end-to-end feedback allows executives and leaders to have a clearer understanding of the project.
Luo Zhenyu once told a story in “Logical Thinking”:
When he first entered the media, an old reporter said that Zhang Ruimin was in Haier’s management, and he paid great attention to the “closed loop” of implementation and feedback.
For example, when Haier goes to work, pull the chair out of the table and sit down to work. But maybe you have to get up and do things in a while, then you must push the chair back, otherwise it will be a foul.
The closed loop of Haier management staff is to start from such a meticulous place.
The old reporter was afraid that he would not believe it.Demonstration, he grabbed the phone and dialed a call to the Haier headquarters switchboard in Qingdao. After the call, he said:
“I am looking for Luo Zhenyu.”
While Haier is called Luo Zhenyu, so the staff at the switchboard asks:
“Which department is Luo Zhenyu?”
The old reporter has compiled a department, the switchboard said:
“You give me a few minutes, let me check it out, I will let him call you back.”
Generally, the situation like this is to check that there is no such person, or to give the wrong call. But after a few minutes, the switchboard actually turned the phone back, saying that the whole Haier had checked it. There really is no such person as Luo Zhenyu.
There was already a computer at the time, so it is not difficult to check if there is no such person. But it is difficult to start and end, and the closed loop of this action and feedback is completed. A switchboard operator received an inquiry and he could not let this matter fall into his own hands. He had to give a result anyway.
Good feedback, the intention is to complete the closed loop in execution and communication.
At the same time, in this workplace where the income is calculated on an hourly basis, an effective and timely feedback can best save the time cost of others, rather than the whole thing getting to your mind.
So, when you complete a difficult task, you need to give feedback in time, and it is this kind of meticulous feedback that has made a professional person’s reliable.
It’s not that you are very capable, not that you can do what you promise, it’s not reliable.
The real reliance is to complete things without compromise from beginning to end.
Open your distance from others,time granularity counts one
The friend above, when I talked about this, finally concluded one sentence:
In fact, I know that some people have clearly seen the work information of my group, and they will not reply to me immediately because they are very busy? No, they may even be playing mobile phones, watching Weibo, and being lazy in watering, but they are not replying to me.
In fact, in the workplace to judge a person’s value, there is a very simple and easy to use measurement, look at his attitude towards time will know.
Response to information, whether it’s awkward or not, whether it’s a waste of time to do other things during work, these seem to be trivial things, but whether a person is professional or not, you can pass him