Articles from the public number:Shangru Inn (ID: CMCC-ningyu) author: happy father, drawing from the title: vision China.
In order to implement the instructions of the Premier of the State Council, the operators worked overtime. In November, they were ready to provide port number transfer to the whole network, one month ahead of schedule. Communication industry recognitionThis is another new convenience measure after the speed reduction, but like the former, this measure did not receive much praise after the launch, and the limited response is mostly “should be so long”, “how much we have pitted us” Years of the Tucao.
About the number transfer network I have written many articles before, such as “the phone number will become less important”, “can help you change the operator, not only carry the number to the network”, “voice age The medicine can cure the disease in the Internet age. “In any case, after nine years, the port number has finally changed from pilot to national implementation. As a member who has participated in this project, I am quite happy.
But I don’t know if you noticed it. Unlike the previous pilots, the announcements from the Ministry of Industry and Information Technology to the implementation rules of the operators are all stressing “to inform the users of the risks.” Is there any risk in applying for a port number transfer? Is this another pit?
regular risk
The risks and problems are caused by poor process in the trial operation of the whole network, or the operator’s unfamiliarity with the business.
As mentioned in some reports, During the handover process of the operator, the user is neither the original operator’s customer nor the registration of the new operator, and there may be a period of communication interruption. /strong>.
I don’t think the probability of this happening is very big. After all, I have done a pilot for so many years. There should be a solution to such a problem, or a technical solution that minimizes the impact. Even if it happens, it is only a case, it will not be a wide-ranging phenomenon.
Return that if this problem is a common phenomenon, the user’s complaints and negative grievances will become the driving force for the ripening, and push the relevant parties to solve the problem as soon as possible.
The risks and problems are the normal consequences of the port number transfer, so the operator must clearly inform the customer and let the customer prepare for psychological expectations.
First of all, portable number transfer is equivalent to off-grid, after the completion of the formalities, the customer’s interest in the original operator will be terminated, such as points, not only will all be cleared, but also will not be re-created in the user. Return after you transfer. For example, the SIM card will be invalid, and the numbers and text messages stored in it will not be read.
Secondly, according to the business rules of the port number transfer network, If the user still has an agreement with the operator to agree on the time limit, it will only be eligible for the port number transfer after the agreement is terminated or the agreement expires. StRong>. If the customer has previously participated in some marketing activities of the operator, such as mobile phone subsidies, broadband bundling, prepaid credit refund, etc., and during the validity period of the activity, it is up to the customer to negotiate with the current operator. As for whether the agreement can be lifted / how to lift it, this will vary from person to person.
For example, the home broadband bundled with the mobile phone number must be untied and then transferred to the network. This means that the customer who transferred the network loses the existing broadband at the same time, and needs to install new broadband or choose to pay independently.
For example, if you use the carrier’s mobile phone subsidy package and the user who participates in the prepaid credit return activity, the specific method of releasing the agreement may be complicated. Some customers want to pay the subsidy difference or the activity subsidy of the mobile phone and then untie it. Some can only cancel the agreement after the event ends. For many customers, it may be more cost-effective to wait until the end of the contract period. Time to spend money to redeem.
Third, Operations of operators are converging, but for some customers, there is still a difference in usage. For example, some group customers have handled VPMN (virtual private network), and users can dial short numbers between internal users, and the tariff is different from external The customer’s call, these business features and benefits will be canceled synchronously after the transfer.
Fourth, in order to avoid frequent user transfer, the business rules stipulate that users must not transfer less than 120 days between the two times. I was eligible to transfer to the Internet again within 120 days, and I was unable to participate even if I saw a better promotion from the operator during this time.
In short, users may lose some of their rights and may even lose some of their rights, and the content and extent of these benefits vary from person to person and from operator to operator. Therefore, it is very important for the user to communicate with the operator before the port number is transferred. If the handling is not good, it may cause misunderstanding and disputes.
risk of concern
In addition to the conventional risks of the previous analysis, the biggest risk facing the promotion of the port number transfer service is:
Information service providers outside the carrier do not know which carrier the number belongs to, which may result in users not being able to use information services other than the carrier. The most common ones are online recharge and acceptance of SMS..
The implementation principle of port number transfer is not complicated. It is established by the Institute of Information and Communication (China Information and Communication Research Institute under the Ministry of Industry and Information Technology) to establish a database of port number transfer, and then all operators and this database Docking.
Acceptance and entry into force of the port number transfer: Each operator sends the accepted port number transfer application to the ICT, and then the ICT application verifies the application and puts the number in the database of the port number transfer network. After the data is valid, it will be synchronized to each operator.
Call-to-network users’ calls: In order to support the port number transfer, the connection process of each call has changed. After each call is initiated, the operator must first judge in its own network to see if the user is a user who has transferred the number to the network. After confirming the current operator of the user, the next connection is completed according to the communication connection rule.
This judgment is to be done on the whole network. It is an action that needs to be added every time. If you don’t judge, how do you know if the user is carrying a number to the network? This means that all the customers in the entire communication network will do more because of the port number transfer service. In order to carry the number to the network, the telecom operators actually paid more than everyone saw.
Now it’s 9102. It’s not just telecom operators that provide information services to customers, but also many Internet companies. Internet companies provide information services to end customers by identifying and indexing customer numbers.
First talk about online recharge. The user pays the money on Alipay, and then Alipay transfers the fee to the corresponding operator based on the user’s number.
The number of 139 may not be mobile now. Alipay transfers the money to mobile. If you check that I don’t have this user here, I will return the money and the recharge is unsuccessful.
How can I make Alipay recharge the users who carry the number?
One way is to exchange the call charges between operators, and let the mobiles transfer the money to the current operator. At present, it is very difficult to operate. There is no such business process and technical interface between operators. Redefining needs to spend time. Even if the interface and process are opened, there may be some disputes and complaints in the operation. What does it mean for operators to do this?
Another way is to let Internet companies like Alipay also establish a connection with the Institute.The mouth, like the operator, asks before the transfer, which operator is the operator, and then transfers the call fee. There are a lot of transformations in this way, and it requires continuous operation. Don’t say that such troublesome Internet companies are willing to do it. Even if they want to do it, not all companies can do it.
So, users with port number transfer will most likely not be able to use online payment or top-up services provided by non-operators.
A similar common but potentially affected business is when a user receives a text message sent by an Internet company, especially a text message verification code.
Two years ago, in the article “The phone number will become less important”, I put forward the idea that in the traditional communication network, the role of the phone number is to enable the owner of the number to be found; One effect is to become the ID of the user’s login to the website and application.
Telecom operators have fully implemented the real-name system, and the real-name system is a clear requirement of the state for Internet enterprise supervision. Therefore, many Internet companies rely on the operators’ channels to reach the real-name system restrictions. The user registers with the mobile phone number, and then the website sends an authentication request to the operator, and the operator sends a verification code to the user by means of a short message. If the user fills in correctly, it means that the user successfully registers.
In addition to the registration involving the real name system, this number becomes the ID of the user’s login to the website or application. When the user logs in again or forgets the password, they can directly click to send the verification code. Because this method is very convenient, so many people do not remember the password, when you need to use, directly log in with the verification code.
However, similar to the recharge payment case described above, the website sends the verification information sent to the user to the operator for the port number transfer user, but the user has already transferred away, so the operator’s information is sent. If it is unsuccessful, the user will not receive the SMS verification code.
The solution is similar, or establish a mechanism for SMS forwarding between operators, or let these websites and apps have the ability to identify whether users are porting numbers. If both are uncertain, then Users will not receive text messages.
My business scenario is the most commonly used payment and receiving SMS. In fact, the Internet provides a variety of information services for customers. It is impossible to make all information services realize the transfer of operators, and let all Internet companies and letters It seems that the database of the hospital is docked and judged. Therefore, for customers who have already developed the habit of using the mobile Internet, the information services provided by many Internet companies may not be able to transfer after the port number is transferred.Use, this is the risk that needs the most attention.
Summarize the risk of porting the number to the network.
Inevitable impact: The points are cleared, and the network cannot be transferred within 120 days. The SMS and phone numbers stored in the SIM card are invalid.
Possible impact/risk: communication delay, poor communication, inability to recharge online, not receiving text messages (including SMS verification code).
The above is my personal analysis. The specific risks and solutions are based on the operator’s interpretation.
Articles from the public number:Shangru Inn (ID:CMCC-ningyu)< / span> , author: happy father .