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When news of the Spring Festival holiday extended, Li Ming, the CEO of a software company based in Shenzhen, realized that the impact of the epidemic would be difficult to dissipate in the short term. He wrote in the circle of friends: Prepare to work remotely for one month, and welcome customers to disturb at any time.

Under special circumstances, online office software that was once only used as an auxiliary tool is now a necessity. Many companies lacking online office experience have begun to consult a variety of remote office products and services. It is reported that on January 25th, after WeLink, a subsidiary of Huawei Cloud, announced that it was free, 5,000 enterprise / unit users were added that day.

Large companies are also rushing to open up free resources to help companies with the “war epidemic”: Tenant freely opens home office systems to 10 million companies, and Tencent packages and opens 7 “remote office toolkits” for free; byte-beating Fei Shu, freely open all remote collaborative office services; Suning Technology freely opens the “Suning Bean Sprout” remote office system; and cloud services, Xiaoyu Yilian and other enterprise service companies also open many services for free.

The development of online office software may be approaching an inflection point. According to the exclusive knowledge of Tech Planet (WeChat ID: tech618), Pinduoduo has launched a low-key corporate office communication product “Knock” recently, which supports basic office functions such as information exchange and voice conference.

” Knock “is developed by Hangzhou Amy The company’s shareholders are Chen Lei and Sun Qin, both co-founders of Pinduoduo. According to internal R & D personnel, the software is currently only used by internal employees and has no plans to open it for the time being.

The major Internet companies, including Pinduoduo, have developed their own mobile office platforms, and gradually formed a unique online collaborative office system. In the face of this epidemic, many companies also hope to take this opportunity to achieve digital office. An office revolution seems to be coming

I wo n’t regret once I enter the “remote”

In fact, telecommuting already exists. SARS broke out in 2003, and the whole country almost entered the isolation stage. After being diagnosed with infection, an Alibaba employee was forced to quarantine at home, including more than 500 people including Jack Ma. But in the 12 days of quarantine, all of Ali’s employees relied on the network to collaborate.

This closed period has prompted the rise of e-commerce and Internet marketing. However, although Ali practiced telecommuting earlier, and this model has greatly reduced the cost of commuting time and office space, but telecommuting has not really become popular. The core is still in the process of landing and faces many problems.

“We have been using online office for nearly 5 years since the company was established,” PingCAP CTO Huang Dongxu told Tech Planet (WeChat ID: Tech618). PingCAP’s accumulated experience may be of reference to companies preparing to start remote offices.

“WeChat is too complicated as an office collaboration tool, and it is very inconvenient for companies with multinational employees. We can only use Slack to communicate with those colleagues. It will also cause domestic employees to have some news. It ’s communicated, or the check of some things, that tracking is inefficient and troublesome.

“Now all employees of the company accept remote office, and we don’t need everyone to sit in the office every day.” Huang Dongxu told Tech Planet (WeChat ID: tech618) that in the course of 5 years of practice, PingCAP has gradually found a suitable Remote office mode.

Because most of the company’s employees are engaged in software research and development, all the necessary office conditions are just a computer, and in a job that relies solely on mental exercise, a comfortable working environment improves work efficiency. Important conditions.

“There aren’t too many tools for precision. When there are too many tools, the cost of organizing information will increase exponentially, which is a terrible thing.” In Huang Dongxu’s opinion, professional remote office software is necessary.

PingCAP CTO Huang Dongxu

Compared with the rigorous regulatory punch-in system of many companies, Huang Dongxu believes, “We have never wanted to give employees a sense of being supervised, and we are more inclined to give play to their self-driving force, so that employees take the initiative to do things and then use the results Drive. “The open portability of telecommuting is more conducive to recruiting talents. The chief engineer of PingCAP, siddontang, is the earliest telecommuting employee of the entire company.

“When the company founder Liu Qi asked me if I had any intention to join, I said I didn’t want to leave Zhuhai.” Siddontang replied. Siddontang happily joined with permission from the remote office.

From the beginning to the present, he has been working remotely for 5 years. During this time, he has experienced various aspects of remote work: how to communicate and collaborate? Is it possible to travel and work around the world? For him, these are not problems. In the software engineering industry from the beginning, it is collaborative code cooperation, so it can be quickly integrated.

At the time, there was no easy-to-use remote office software in China. PingCAP originally used overseas versions of online documents. Huang Dongxu mentioned that the synchronization of document content is the first difficulty. “After all, it was introduced from abroad. The account systems of Confluence, Jira, and overseas documents that were later used are not accessible by default. You need to find a way to open up the account verification on both sides through plug-ins or other forms. And the GitHub ID is not Similarly, for a while our account system was particularly confusing. “

The bigger problem is that many domestic companies still adopt the traditional supervision model, and they are not fully aware of talents with the quality of time management. “The difficulty is not really a problem of tools or software, but a need to raise corporate awareness.” Huang Dongxu said.

“After the infrastructure is complete, the only thing missing is an opportunity for everyone to accept the remote office concept.” In recent years, the entire infrastructure of the mobile Internet has gradually improved, including broadband, video conferencing and other systems. Level. PingCAP’s remote office model is getting smoother.

Remote office is coming soon

Many companies, such as PingCAP, did not have mature localization toolkits in the earliest practice of remote office. Many products are well-known foreign products.

Remote office product package for PingCAP

Until 2015, products such as the corporate collaboration platform “nails”, online document products “graphite documents”, and code development platform “CODING” have been launched, greatly enriching related tool products.

Now that the epidemic affects the centralized office model, the online office that has become more mature has become the most preferred alternative for many enterprises, and remote office is ushering in a new “inflection point” for development.

At a critical juncture of the epidemic this year, there have been cases where corporate office collaboration platforms have played an important role.

In just one day, Dingding launched a new public service platform for pneumonia based on the needs of the Zhejiang Health Commission. During the Spring Festival holiday, the team of Ding Ding staged a typical case of telecommuting.

“From 8 am on the second day to 8 am on the third day, it took only 24 hours for the product to go live from planning to launch”, said the person in charge of the project, Apgu, who arrived in Zhejiang Province at 8 am on the second day of the new year. The health committee, listening to the needs and ideas of the product, proposed a solution at 10 o’clock, and assigned tasks to the business staff who were still at home, and then the product began to be built. The first round of product acceptance at 6 o’clock in the evening and 2 o’clock in the morning The second round of acceptance, the third round of acceptance at 7 am.

CCTV News Hookup Reports Zhejiang New Pneumonia Public Service and Management Platform

Coincidentally, companies with experience in corporate services have opened all their collaboration capabilities at critical moments, helping companies to operate normally even when employees are constrained at home.

For example, Huawei Cloud provides users with free online video conferencing for 1000 accounts and 100 parties for unlimited sessions; Tencent conferences are free for all users with 100 people for unlimited durations and free upgrades to 300 people for collaboration capabilities; Xiaoyu Yilian Technology provides 100 square meters of cloud video conferences to government agencies, medical institutions, educational institutions, and enterprises for free; in addition, Feishu and Cloud Academy, Tencent Documents, HKUST Xunfei, Yunwoke, Teambition, etc., announced countless such initiatives.

Remote collaborative office software has ushered in a turning point in the industry. From last resort alternatives to current office tools, from information, social, shopping to office, the Internet continues to play the role of a tool to help companies develop and improve efficiency.

The office revolution is coming?

With the increase of Internet companies, the digitalization of enterprises has increased, and remote office software such as Dingding, WeChat, and Feishu has become a household name, and the size of the digital office market is also growing.

According to the “2019 China SaaS Industry Research Report”, the scale of the domestic collaborative office market from 2015 to 2018 was 9.01 billion yuan, 20.86 billion yuan, 44.18 billion yuan, and 45.95 billion yuan, and the market size was nearly 46 billion yuan. NPS Up to 40.4%. As of June 30, 2019, the company has more than 10 million organizations and 200 million users. Enterprise WeChat has now served more than 2.5 million real enterprises, with more than 60 million active users using Enterprise WeChat services.

Remote Office Today At the rising stage, the consciousness of enterprises and employees is constantly rising. The working method is more of a form, and more importantly, improving work efficiency. There are still many aspects that need to be broken for the full realization of online remote office work.

The first is the effective transmission of information. Huang Dongxu said: “Sometimes, this type of communication does not have language or face-to-face, so it is easier to understand the change of feelings.” And remote office is easy to cause because the communication method is relatively simple. Missing and misinterpreting information. “In a remote environment like this, in fact, you will miss the information if you don’t pay attention to it, or the meaning of understanding is different from the original meaning of the conveyer,” said a company that has practiced remote office.

So, you will see that the community of the office collaboration platform is getting larger and larger. Nail and corporate WeChat have already achieved 10,000 people. Functions like nail and corporate mail also emphasize that information must be available. At the same time, the number of video conferencing is also increasing, and 300 people and 500 people can meet at the same time.

In addition, it is a guarantee of work efficiency. The advantage of centralized office is that you can monitor each other and communicate at any time. In the comfortable environment of home office, lack of supervision will inevitably lead to inefficiencies. So in the early days, there were CRM products that provided the trajectory recording function for sales staff, but later the controversy was cancelled too much.

Now that the beating book of bytes is released, the video is always online. It can keep the camera open, so that managers can always see the work of employees at home. This feature is not welcomed by users. It ’s hard to say.

Industry insiders told Tech Planet (WeChat ID: tech618) that “remote work” is a pseudo-proposition, and there is only remote work for IT operation and maintenance. Others are only in “online” mode and have not really realized remote work. Office. And the remote office software currently on the market are all types of tools, not complete solutions. In the process of landing, there will be strange practical problems.

“It is important to ensure that team members agree on goals and directions.” As far as the office style is concerned, no matter whether it is online or online and offline, all companies are to better ensure the effectiveness of the team. Communicate, reach agreement, and complete work more efficiently.

From the perspective of enterprises that are currently working remotely, most of them still use a combination of online and offline modes. Ideally, complete remote office is not practical. However, it still makes sense to promote telecommuting. After all, telecommuting means digitizing the office, which can also promote an organizational change. Byte Beat is the use of flying books to promote the company’s internal assessment model with OKR instead of KPI. Basic-level employees can also see the founder Zhang Yiming’s plan and implementation progress.

As mobile networks become more developed, the way people communicate with each other has been disrupted by the Internet. By the same token, remote office is also a trend in the future. Online education, online documents, online meetings, and video interviews are more commonly used, and the traditional office model is destined to change.

The office story may be rewritten.