Extension of the after-sales warranty service period for electronic equipment and electrical appliances
Onsitego’s official website
According to foreign media yourstory It is reported that the after-sales startup company “ Onsitego ” recently completed a $ 19 million Series B financing < / strong>, this round of financing was led by Zodius Growth Fund, and existing investors Accel Partners and Accel US participated.
Zodius Growth Fund has invested nearly $ 15 million in Onsitego, the company ’s first investment through its newly formed $ 200 million fund. In 2015, “Onsitego” also was a $ 2 million investment from Accel Partners, an early investment by Accel Partners.
“Onsitego” is a Mumbai-based after-sales service startup founded by Kunal Mahipal in 2010. Kunal Mahipal said that the current aftermarket ecosystem is fragmented, with problems of low accessibility, poor service quality and low transparency. “Onsitego” With the products of the platform, we provide corresponding solutions to solve the gaps inherent in the market and promote the realization of a differentiated customer experience.
Kunal Mahipal stated that customer satisfaction and loyalty, whether for retailers or brand companiesHonesty depends on the quality of after-sales service provided by the company. Onsitego’s mission is to provide customers with first-class after-sales service.
Onsitego’s official website
“Onsitego” Cooperate with India’s top retailers, markets and consumer finance companies to extend the warranty period for electronic equipment and appliances, provide annual maintenance contracts and develop equipment protection plans .
Onsitego can provide a four-year warranty for technical products , and has 400-450 service centers in India to provide repair services. “Onsitego” provides installation services, equipment maintenance, and on-demand services for consumer electronics on its platform . These electronics include personal devices, gadgets, and home appliances, large and small, ranging from air conditioners, mobile phones, tablets, home theaters, game consoles, refrigerators, and smart watches.
“Onsitego” indicates that the company can guarantee punctuality of service. “Onsitego” Specifies a turnaround time for each service process , using machine algorithms to automatically approve service requests and assign appropriate technical staff to customers. “Onsitego” named the platform service as “Wow” service. Technical experts design the service process to provide complete after-sales service for customers’ equipment.
Avendus Capital is the exclusive financial adviser for the financing of “Onsitego”. Varun Gupta, Director of Digital and Technology, Investment Bank of Avendus Capital, said that “Onsitego” is using its proprietary technology platform to transform the customer service experience and will Has a certain impact on India and even the world.
“Onsitego” new round of financing funds will be used to consolidate the company’s market position in the equipment after-sales service market and will also be used to expand theDivision of services. Kunal Mahipal stated that A large portion of the new funds will be used to expand the after-sales service capabilities of “Onsitego” in the field of home appliances.