Market education is also an important factor for the popularity of service robots.
The McKinsey Global Institute predicts that global service robots will have an economic impact of US $ 1.1 to 3.3 trillion annually in 2025, accounting for about 70%. With the rise of domestic labor costs and the maturity of technologies such as artificial intelligence, service robots are also developing rapidly.
In the special period of the epidemic, in order to avoid dealing with people at a high density, the application of service robots has once again been valued. Among them, hotels are a very important actual service scenario. At the end of January, Huazhu Group requested more than 5,700 hotels under its smart contactless service to reduce the risk of virus transmission and cross infection. Smart contactless The service includes robot delivery.
Yunji Technology was established in 2014, focusing on the research and development of autonomous mobile robot technology and products. The products are applied in a variety of scenarios such as the accommodation industry, administrative service agencies, and community services.
Currently Yunji’s robots have covered the world More than 1,000 hotels, involving more than 10 more than 130 countries Cities. Hotel robots are customized for hotel scenes. The design of general transportation functions pays more attention to privacy. It can implement tasks such as leading roads and delivering goods to guest rooms. It can also take the elevator and make calls to notify customers.
Yunxiang Technology said, With the development of the epidemic, the use of robots has increased. Yunji released the “Guidelines for Disinfection Operation of Cloudprint Robots” for the first time, which standardized the disinfection methods, disinfection frequency, and precautions to ensure the safe and stable operation of the robots, as well as the safety of employees.
cloud robots
In order to make customers feel more at ease, The robot voice setting has added an “I’m disinfected, please rest assured to take things”; at the same time The technical team started in time ” Contactless service product upgrade “, customers do not needPress the “open key” to open the cabin door, but use the mobile phone to scan the QR code above the robot. You can choose to open and close the door in the mobile phone to minimize the frequency of contact and prevent contact transmission.
Data from the cloud technology background show that a hotel group ’s use of robots has increased by up to 1007.01% compared to the day before the epidemic through contactless services, and The highest reuse rate is 76.67%.
Aiming at the impact of this epidemic on hotels, Cloud Trace Technology has compiled a hotel robot opinion report after conducting a questionnaire survey and telephone interviews with some hotel customers.
The report shows that the use value of robots has been widely recognized: in the value selection of robots for hotel customers, the highest proportion of delivery is 88%; the choice of delivery and customer praise is the second highest option, all of which are 67 %.
The report shows that hotel robots have played a great role during the epidemic. During the survey, more than half of the hotel people have a purchase demand, of which 42.57 % Of hoteliers are still hesitating. The main reason for hesitation is the current budget.
The popularity of service robots is also an important factor in market education. This epidemic is expected to further promote the actual landing of service robots. Previously, We also discussed the distribution robot in the ward scene in this epidemic Application .