Apple recently announced on its website that IPad Air (3rd Generation) Service Plan with Black Screen Issues “.
The third-generation iPad Air involved in this maintenance plan was officially launched in 2019. It is equipped with an A12 Bionic chip, uses a 10.24-inch screen with a resolution of 2224 x 1668, supports the first-generation Apple Pencil, and weighs 464g .
▲ Picture from Gizchina
It is officially confirmed that this iPad Air may be permanently black. Before the black screen, iPad may flicker or flash briefly. The production date of the affected equipment is between March 2019 and October 2019.
If you want to check the production date of your iPad, you can find out the serial number query function of the third party online, but the official way can only find the specific production date after calling Apple Customer Service and providing the serial number.
▲ Picture from MyNextTablet
The official website notice states that iPad Air with related problems can participate in this repair program for two years from the retail sales date and get repairs for free.
After consulting Apple customer service, it is recommended that the device be sent for repair only after the relevant splash screen or black screen appears. As for the related problems that occur in the future two years after the retail date, repairs may incur costs. The specific situation will need to be confirmed with Apple after sales.
For specific repair methods, you can reserve repairs through the official website of the genius bar in the direct store, or you can find an Apple authorized service provider for free repairs. Before repair, The technician will first check if your equipment is eligible to participate in this program.
In addition, the official website suggests that if the iPad Air used for repair has damage such as a broken screen that will affect repair, the original problem needs to be resolved first, and additional repair costs may be charged accordingly.
Image from 9to5mac