This article is from the WeChat public account: IT Times (ID: vittimes) , author: Sun Yan, from the title FIG: IC photo
“I bought a medical mask, but received three masks.” “I received a mask but did not receive a mask, and the platform does not refund.” “454.8 I bought 12 masks, but only received 6 masks. Payments will not be processed. “
A worldwide epidemic of new crown pneumonia has made masks a hard currency, and also brought out the lives of the pharmaceutical industry, making fakes, selling fake goods, and driving up prices.
According to incomplete statistics from IT Times reporters, there are nearly 8,500 complaints related to the purchase of masks on the Sina Black Cat complaint platform alone. This figure does not include goggles, protective clothing, double yellow lian, etc. Complaints about protective equipment and drugs related to the epidemic.
The information released by the Food and Drug Crime Investigation Bureau of the Ministry of Public Security shows that up to now, there have been 688 investigations and investigations into cases involving the production and sale of fake and shoddy products, fake and shoddy drugs, medical devices, and medical and health materials in the country.
In these 688 cases, more than 31 million counterfeit and inferior masks were seized alone. It is conceivable how many fake masks went to the market.
The Internet complaint platform is full of complaint cases about masks, and there are many well-known pharmaceutical e-commerce providers such as Ali Health, Jianke.com, 1 Medicine.com, Dingdang Express, and good pharmacists.
One of the most noticeable is a complaint about Jianke.com, its founder, reported that Jianke.com illegally sold “fake masks” at a high price. According to the official website of Jianke.com, this is the first (B2C) legal pharmaceutical business in Internet in Guangdong.
“IT Times” reporter found that the sales department of Jianke.comThe qualifications of the sub-mask manufacturers are in doubt, and the Huangpu District Market Supervision and Administration Bureau of Guangzhou said that it has filed a case with the parties involved in the sale of fake and inferior masks, and the case is under investigation and processing.
Founder’s real name report
A real-name report letter came from its founder, pointing directly to the well-known pharmaceutical e-commerce company Jianke.com, which illegally sold three fake masks at ten times the price.
In this report, which is called “Ten times the illegal sale of three masks to ill-treat society’s real name,” the reporter Su Zhan is the founder of Jianke.com, who reported that “Xie Fangmin, a small shareholder of the company, uses the company’s App and Jianke .com platform, selling three fake masks at a price ten times higher than the market. At present, we have received complaints from many victims across the country. “Xie Fangmin is the CEO of Jianke.com.
“Illegal sales of three times without masks at ten times the price of socially-named reports”
In an interview with “IT Times” reporter, Su Zhan raised two questions. First, Jianke.com sells masks ten times higher than the market price, and there is a phenomenon that bundled prescription drugs and masks are sold. Second, consumers question that Jianke.com sells three masks, and medical surgical masks purchased are “dropped.” It is a disposable non-woven mask.
Jianke.com issued a statement saying, “Before and after the epidemic, the price of mask sales was strictly in accordance with the relevant regulations of the Guangzhou Market Supervision and Administration Bureau, and the price was never raised by the epidemic. The mask products complained by netizens were all in 2020. It was put on the shelf before January 19th, and the price has never increased since it was put on the shelf. Our masks have full compliance qualifications. Due to the impact of the current epidemic, some mask manufacturers use simplified packaging, such as mask production If there is any doubt about the manufacturer’s information, our company is willing to cooperate in providing all relevant purchase and delivery vouchers and manufacturer’s qualification certificates. “
Jikenet Declaration
On March 11, Guangdong Yunyi Huiyao Pharmaceutical Co., Ltd., a major shareholder of Su Zhan and a legal representative, Xie Fangmin, sued Su Zhan for infringement liability disputes Disputes over reputation rights) was filed in Guangzhou Internet Court.
The mystery of “three maskless”
Whether there are internal disputes behind this “reporting door”, whether the legitimate rights and interests of consumers are damaged is the key during the special period of the epidemic.
On the Sina Black Cat complaint platform, IT Times reporters found more than 30 complaints against Jianke.com, which mainly focused on problematic masks, problematic drugs, non-delivery, and non-refundability.
Consumer Ms. You suspected that she had bought three masks on Jianke.com. On January 21st, Ms. You purchased 50 medical surgical masks on Jianke for 70 yuan, but the received masks were disposable non-woven masks without packaging. I could n’t find the brand, serial number, and model. Information, only one outbound order display, the mask manufacturer is Guangzhou Shixucheng Nonwoven Products Co., Ltd.
Guangdong Jianke Pharmaceutical Co., Ltd. Sales Outbound Order
Outer packaging “Medical Surgical Mask” purchased by Ms. You
“I’m pregnant, so I paid special attention to protection during the epidemic. When the masks I received didn’t have any information, I was very angry and real.” Ms. You could not find this mask factory through Baidu, Tianyan Check and other tools .
The customer service responded that she had no information because the mask was opened and sold, but an inspection report could be issued. However, Ms. You told the IT Times reporter that she had not received the inspection report so far, “Dare to use this mask, and also Do not dare to buy masks and medicines on Jianke.com.
Ms. You is not alone.
On Weibo and other platforms, many consumers reported that the medical surgical masks displayed when they placed an order on Jianke.com received disposable non-woven masks, and even the order information was changed from “Medical Surgical Masks” “Was changed to” medical disposable blue non-woven masks. ”
Order information has been modified
Regarding this matter, Jianke.com also mentioned in the statement that some netizens mentioned that there was no “Guangzhou Shixucheng Nonwoven Products Co., Ltd.”, “After an internal investigation, the manufacturer of this mask product was ‘Guangzhou Shichengcheng Non-woven Products Co., Ltd.’The product also meets the quality inspection requirements.
In this regard, the Huangpu District Market Supervision and Administration Bureau of Guangzhou City has sent personnel to Guangzhou Shixuncheng Nonwoven Products Co., Ltd. for investigation and inquiry, and the situation is true. “
The company’s investigation shows that Guangzhou Shixuncheng Non-Woven Products Co., Ltd. has indeed obtained the medical device quality management system certification, but the scope of its certification business is disposable medical non-woven fabrics (non-sterile) masks are exported to Europe, America, and Thailand, and sponge masks are exported to South Korea.
Shi Cheng Cheng Certificate
“IT Times” called Guangzhou Shixuncheng Non-Woven Products Co., Ltd., the person in charge said that at the time, Jianke.com found Shixuncheng to buy masks through an intermediary. The company indicated that it had inventory, but the masks were mainly exported overseas. The applicable standards are different.
The middleman said that masks are for businesses, not individuals.
After confirming the receipt of 20,000 yuan from Jianke.com, Shijicheng provided Jianke.com with more than 9,000 stock masks exported to South Korean supermarkets, a box of 50. “Some 20,000 yuan was returned to the middleman. , The return water is relatively high, not all the payment received by the factory. “
The next day, the middleman said that the first batch of masks had been sold out and asked the factory for goods, but at that time, Shi Chengcheng had been requisitioned by the government and could not be supplied to other companies.
The relevant person in charge of Shi Chengcheng also confirmed that the Huangpu District Market Supervision and Administration Bureau of Guangzhou City had indeed gone to the factory to inquire about the investigation.
Questions about the qualifications of mask manufacturers
From the complaint information, more consumers question the quality and price of masks sold by Jianke.com.
Consumer Tommy reported to the “IT Times” reporter that the Japanese Kowa three-dimensional mask outer packaging and masks that he purchased on Jianke’s online are very rough, compared with the same brand masks he bought on Suning.com The manufacturer ’s logo letter is missing from the bottom of the Kowa mask on the website.
Kowa masks purchased by Suningyi have logos
Kowa masks purchased by Jianke.com have no logo.
He suspected it was a fake, and then filed a refund for the return, but Jianke.com customer service has not yet processed it.
Consumers questioning the falsely high price stated that they spent 454.8 yuan to buy 6 bags of two bags at Jianke.com (total 12) > PM2.5 countermeasure masks, but found that only 6 bags of masks in one package, equivalent to the price of 80.8 yuan per mask.
Based on consumer complaints about the quality of masks sold by Jianke.com, reporters from the IT Times inquired about them one by one.The KN95 and N95 mask manufacturers sold by the Internet. Among them, Guangzhou Chuangwei Labor Insurance Supplies Co., Ltd. and Dongguan Gangyikang Labor Insurance Supplies Co., Ltd. have not found any qualification certificates related to the production of masks, and Chuangwei Labor Insurance Supplies Co., Ltd.’s medical The display status of the device trademark “full” is that the trademark is invalid and awaiting review.
Some mask manufacturers in Jianke.com have not been certified
The Huangpu District Market Supervision and Administration Bureau of Guangzhou sent an investigation statement to the IT Times, which showed that during the Spring Festival and February 1st, law enforcement officers had been sent to the respondent to conduct on-site inspections. “Coupling prices”.
At the same time, since February, one after another has received reports that the respondent is suspected of selling illegal masks and other illegal acts, and went to the respondent’s scene three times on February 14, 15, and 21 to investigate and obtain evidence.
According to the investigation, the case was filed in accordance with the law for the suspected sale of fake and shoddy masks. The case is currently under investigation.
Suspected sale of expired drugs
In addition to the quality of masks, consumers also reported to the “IT Times” reporter that Jianke.com suspected of selling expired drugs.
Ms. An is a medical student. After the outbreak, she purchased levofloxacin tablets from Jianke.com to treat pneumonia caused by bacterial infections.
Levofloxacin tablets purchased by Jianke.com
After receiving the goods, she habitually scanned the drug traceability code on the pill box and found that 10 boxes of medicines had expired 13 months, but the validity period marked on the pill box was December 2021.
The traceback code shows that the drug production date is 2017-01-05, and the code is scanned again on March 12 to show that it has expired 14 months
The production date marked on the pill box is 2019/12/09
According to the information provided by Ms. An, the reporter called the manufacturer of the drug, Guangdong Pidi Pharmaceutical. However, the relevant personnel of Petie Pharmaceuticals asked for the retrospective code and said that they would inquire. As of press time, the reporter did not get through to his phone.
On the official website of the State Drug Administration, the role of drug traceability codes is described as follows: “Like a drug’s electronic ID number, it is the key to unlock the corresponding traceability data of a drug. The necessary premise and important foundation of “Yi Tong Chai”.
But whether or not the traceback code is entered incorrectly,As a pharmaceutical e-commerce platform, all relevant information should be checked when the goods are put in storage, and consumers should not be suspicious.
“IT Times” reporters sent interview requests and interview outlines to Jianke.com and Xie Fangmin, CEO of Jianke.com. As of the time of writing, the other party had not responded.
Reporter’s note: Internet pharmacy tortured by “soul”
Qianfan data shows that from January 24 to January 30 this year, the number of active pharmaceutical e-commerce peaked at 1,482,100, an average increase of 5.44%. For pharmaceutical e-commerce, the epidemic is an opportunity, but we must face more problems.
Among the more than 600 cases of making and selling fake epidemic materials investigated by public security organs, there are many well-known chain pharmacies. Li Dong, chairman of Beijing Jinghai Kangbaixin Pharmaceutical Co., Ltd., is suspected of buying 580,000 fake 3M masks for illegal gains Recently was investigated by Beijing police.
The company owns more than 40 pharmacies in Beijing and was previously fined 100,000 yuan for selling masks for illegal price increases.
The 580,000 masks have not only flowed to Li Dong’s own physical chain pharmacy, but also distributed to Beijing, Tianjin, Hebei and other places through its circle of friends.
A few days ago, Kangbaixin Pharmacy stated that consumers who have purchased “3M9001 model” in various pharmacies and online platforms of Kangbaixin chain can pay three times in advance for the goods purchased.
On March 12, a reporter from the “IT Times” found that Kang Baixin Pharmacy had been removed from e-commerce platforms such as Tmall and JD. However, on the take-out platforms such as Meituan, Kang Baixin Pharmacy provided drug delivery services. But it is limited to the area around the physical pharmacy.
Kang Baixin Pharmacy delivers medicine to your door
In a trial against a case of selling fake masks through a circle of friends, the prosecutor scolded the suspect: “Have you ever wondered what would happen to these batches of masks if they were used by front-line medical personnel?”
The same “soul torture” is more worthy of consideration for qualified medical e-commerce. Since the scope of sales is not limited by geography, if there are quality problems with drugs and protective supplies, the scope of influence will exceed the physical drug store.
The official website of Jianke.com shows that Jianke.com is the first B2C internet drug legally operating company in Guangdong, and it is also one of the few companies in the industry to obtain the ABC certificate.
Screenshot of Jianke’s official website qualification information
As of March 2, 2020, the number of A, B, and C certificates was 54, 245, and 693, respectively.
In the “Pharmaceutical E-commerce Industry Competitiveness Report” released by Arterial Network in 2018, Jianke.com ranked second on the B2C pharmaceutical platform, just behind Yihao.
This article is from WeChat public account: IT Times (ID : Vittimes) , Author: Sun Yan