Will future chatbots be more flexible?
Expressive website
Account Foreign media Reported, United States Espressive Raised A $ 30 million Series B round was led by Insight Partners, with General Catalyst and Wing Venture Capital participating. Insight founder Jeff Horing will join the company’s board. So far, the company’s total funding has reached $ 53 million.
Espressive is an artificial intelligence provider for enterprise service management. Founded in 2016, the company is headquartered in the San Francisco Bay Area and was founded by Pat Calhoun. cost.
The caller at the front desk, the operator at the sales post, and the staff in charge of product after-sales service answer a lot of calls every day, many of which are repeated. This makes the staff very distressed, repeating the same thing every day, very boring and waste of time. Espressive’s chat bot Barista can be your little assistant, helping you share your work and reduce calls.
When a customer consults customer service, Barista will automatically detect the customer’s text and answer accordingly. Barista recognizes global languages and can recognize 750 million sentences. And in the process of talking with customers, Barista will continue to learn and update their knowledgeLibrary. If you encounter a problem that Barista cannot answer, you will be transferred to a manual service. The service provided by Barista not only reduces the labor cost of the enterprise, improves the sales efficiency of the staff, but also improves the happiness of the staff at work.
Many businesses are actively deploying chatbots for their applications and support department functions. For example, companies such as Oracle, Workday, and SAP all have their own embedded chatbots. This way of embedding chat bots in the portal will bring great maintenance costs to the enterprise. Barista is different. Employees do not need to log in to the company’s website. They only need a mobile phone to send emails and provide consultations.
To date, Espressive has 65 employees, and Barista has helped employees reduce customer service calls by 40% to 60%. At the same time, the company has established cooperative relations with 35 companies.
There are also companies that develop chat robots in China: Takema Intelligent, Qizhi Robot, and Leyan Technology . Takema Smart has some research results in the fields of NLP, emotional computing, and multi-modal human-computer interaction. Qizhi Robot has served more than 13,000 enterprises, mainly providing SaaS Q & A robot cloud platform and local deployment services. The core product of Leyan Technology, Leyu’s intelligent customer service robot, can automatically respond and train conversations in depth.
The chatbot can bring us a lot of convenience, but there are some disadvantages and it is not flexible enough. Maybe we can expect that on this track in the future, chat robots and virtual life will bring better form and experience.