@ 中国 民航 网 On April 10th, the number of international flights was greatly reduced due to the impact of the new coronary pneumonia epidemic. In response to the recent public and industry response to the issue of rising international airfare prices and “sky-high airfare” issues, the head of the Air Transport Sales Agency Branch of the China Aviation Association issued a statement on April 10, staunchly opposed individual passenger agents’ infringement of consumer rights. 2. The act of illegally selling international air tickets.
The person in charge pointed out that due to the drastic reduction of international flight capacity and one-way passenger flow, it is a normal market phenomenon that fares have increased. However, they noticed that, for the sake of their own benefit, individual passenger agents illegally booked seats, illegally occupied flight seats, and illegally increased fare sales. Individuals or business entities engaged in air transportation sales did not have the airline ’s authorized sales agency relationship. The reselling of airline tickets seriously infringes the interests of consumers. As an agent self-regulatory organization, the Air Transport Sales Agency Branch of the China Aviation Association always advocates the maintenance of normal market operation order, resolutely opposes the above behaviors, and condemns its bad behaviors. At the same time, it is recommended that consumers choose to purchase tickets through regular channels as far as possible, so as to avoid providing a living space for criminals.
The person in charge also emphasized that most air sales agents operate honestly, trustworthy and legally, and have contributed to the market distribution of China ’s air transportation. In this epidemic, the majority of sales agents suffered unprecedented huge losses. In the early stage of the outbreak, the majority of sales agents took the initiative to assume social responsibility and actively implemented the policies of the State Council and the Civil Aviation Administration to ensure the smooth progress of airline ticket refunds and refunds. It should be pointed out that most of the agency enterprises are small and micro enterprises, and they also have a certain contribution to absorbing employment and increasing taxes. Affected by the epidemic situation, the sales revenue of sales agency companies has dropped sharply, and many companies are facing the risk of breaking the capital chain. I hope that all parties concerned will pay attention to their situation and give them the necessary support and help.
The person in charge finally pointed out that in order to actively implement the country ’s requirements for deepening the reform of “delegation and control”, the China Aviation Association implemented air transportation sales agency management in March 2019 Mode reform, the management of sales agents is mainly based on qualification recognition and supervision and inspection, and it has changed to self-discipline management that relies on and exerts the role of market players. The Air Transport Association will seriously accept and handle consumer complaints generated during the air travel process.
(Originally titled “China Aviation Association: Resolutely Oppose Consumers’ Rights”)