The question is good, and the help is indispensable.

Editor ’s note: This article comes from the WeChat public account “Prospect Job Search” author: former Aberdeen.

In the workplace, how can I ask questions to get the help I want?

1 Before asking questions, Think about what you want to ask first What

A lot of people, when they think of asking questions, may fall into a mode of thinking: ask if you do n’t understand.

But many questions do not need to “ask if you don’t understand”. Obviously, the person who asked the question didn’t think about a question before asking:

Is there a distinction between your type of problem.

There are many types of problems. Some discuss three days and three nights and have no results. Some may just give a result in a sentence.

So before asking a question, what kind of question are you thinking about?

The topic that can be discussed endlessly, that is the question;

The problem that must be solved now is problem.

In a workplace that is racing against time, it is recommended not to ask some big and vague questions, such as “how to improve my work enthusiasm?” “how to make myself look smarter?”

Even if it is proposed, it is difficult for people to give you a standard answer, because the question of the general and empty question itself has no standard at all. time.

So, before asking questions in the workplace, think about what is the most important problem you need to address? Worth not being discussed and resolved?

Instead, it ’s much better to waste each other ’s time to get an empty answer.

2 The purpose of the question, Not just waiting for a fixed Answer

Many people are particularly obsessed with the so-called “fixed answers”, but the situation in the workplace is unpredictable,

Sometimes, it is difficult to apply yesterday ’s questions with yesterday ’s questions, because each question will change in different contexts.

So, we must pay attention when we ask questions, try not to limit our thinking to one moment.

As far as possible, turn closed questions like “yes or no” into open questions.

For example, “The work situation in the second half of this year may be unclear, what should I do?” This question,

It should be converted to “It may be difficult to carry out work in the second half of this year. I suggest organizing a work mobilization meeting. Do you have any good suggestions?”

The purpose of the question is not to come up with a fixed answer, but to start a constructive discussion and draw a concrete and feasible plan around this constructive discussion. This is the most appropriate optimal solution.

3 Good question, has its own borders And conditions

People who can ask questions know how to describe the problem in detail, especially a good question must set boundaries and conditions.

Here are the different expressions of a question:

“How to make OKR better” and “I will submit the OKR for the next quarter tomorrow, how can I make it better”.

Describe the environment and conditions of the problem as much as possible within the scope of the other party, which is a respect and understanding of the other party. , Already very rare.

I used to meet various questioners before, and the questions I asked could not be seen directly:

As soon as I came up, there was a long 60-second voice that did n’t say. There were various tone words such as “that, that, uh,” and I could n’t get any effective information after listening to it.

The workplace is a place where efficiency is important, and the protracted communication process will only wear away the patience of others and miss the opportunity.

You have to learn to list the things you want to express in order of importance, and organize your logic, discarding those complex and useless expressions.

Persons who are introverted should practice speaking in front of others more and express their minds in simple language.

Simply and directly expressing your own opinions will allow people to quickly grasp the key points you want to express, and will increase their favorability to you a lot.

Let the listener quickly understand what you mean, this is a good problemconditions of.

4 How to reduce the chance of being rejected?

May wish to try “Purpose of Purpose”

Recall that in your daily work, have you encountered similar situations:

“Boss, do you have time at 3 pm tomorrow?”

“Why? / No time.”

Why is it so easy to roll over?

Because ordinary people in the workplace have certain precautions, if you ask me if I have time, most people ’s first reaction is:

Either I came to work for me. Is there something to do with me? In the end, it is easy to be rejected.

A good question should be the goal first, which is to put the purpose first and the question later.

For example, the same question, and then change the order, first ask:

“Boss, I will organize an online meeting on this issue tomorrow, what do you think you should pay attention to?”

The response you received must be the boss ’s opinion on this question or the meeting schedule, because he is already answering the question according to your question path, and then you say:

“This meeting starts at 3 pm and is expected to be an hour. Can you participate?”

When you advance the purpose, you can reduce the other party ’s defense to the greatest extent. From the beginning, the question and your intentions will be revealed. The other party only needs to answer according to their own time.

For them, the process of thinking about “what are you doing” is reduced, and basically the communication success rate will be greatly improved.

5 Ask correctly, same as the correct question Important

There is a so-called “No Judge” culture in the Western workplace:

Just do n’t just “evaluate” a person, give everyone enough respect, and everyone is equal.

However, “no Judge” is more than just “not interfering with the lives of others”.

Like what, do n’t ask others why they go off work, do n’t tell people gossip behind their backs, do n’t say that others ’decisions are unwise.

Yes, it ’s good, but not enough.

For example, if someone asks you a question that you are embarrassed, how do you answer it so that the other person will not be embarrassed like you?

You can say “Can you expand your thoughts? “Or” Why is there such an idea, is there any misunderstanding? “

Of course, you can also say “what do you think about every day?”

A lot of times, asking the right questions is just as important as asking the right questions.

The same question may be asked and expressed in different ways, and the final results received are also different.

6 It ’s not that you ca n’t express your objections, but in advance There is a buffer time

A lot of times, some people in the workplace may feel that raising an objection is “singing the opposite”.

In fact, it is not necessary to think so. Rather than thinking about not going against and disobeying the ideas of others, it is better to make an “attitude exemption statement” when expressing doubts and objections.

Basically available sentences include:

“I just want to ask about this specific matter”, or “I may need to ask a question that is not polite, but you can rest assured that I did not mean to you”.

Give each other time for emotional buffering. Although the other party will still not be happy, the other party will not be angry.

Many problems are not about not expressing opposition, but about having a buffer time in advance.

Leaving a decent and dignified partner is not only a rule of communication in the workplace, but also a rule of survival for people.

7 Never interrupt others ’speech Ask questions

Everyone wants to have the right to speak and be valued by others.

Sometimes, however, you inadvertently do something that hurts others inadvertently. For example, feel free to interrupt others.

As everyone knows, someone who is truly cultivated and worthy of respect never interrupts others to speak at will;

Instead, when others talk, be patient, listen carefully, and wait for others to finish.

Because they know:

Do not interrupt other people ’s speeches. This is the most basic courtesy between people in the workplace.

You can wait for someone to finish talking, or ask questions when no one is speaking, but never choose to interrupt others ’questions.

This is not just to respect each other, but also to prevent exposing yourself as an uncultivated familyPartner.

8 Try not to ask questions

There are several sentences used in workplace communication that must be used with caution. Not only is it prone to ambiguity, but it can also hurt the other ’s emotions and induce conflicts.

The most typical of this category is rhetorical questions:

People use rhetorical questions to emphasize their original intentions, but when facing a communication object with insufficient comprehension, the rhetorical questions often make the other party understand the intention they want to express completely; At times, it is inevitable to produce offended emotions.

The same problem ca n’t be solved by yourself. It ’s the easiest way to simply dump the answer to the other party, but many people may not think of it, and it is often easy to roll over.

Do not believe it, think for yourself:

Ca n’t you submit the information earlier?

Would n’t you say less?

Can you not be so verbose?

Can you not talk to me like this?

The same rhetorical question has different reactions on different people:

If you encounter a strong person, you will quarrel, and if you encounter a weak person, you will end the conversation.

But the end result is the same, that is, communication and work are delayed anyway.

9 Try not to ask questions

Try not to ask questions.

It is a good thing to ask questions, but it is only suitable for one-way communication scenarios. It can be used to write articles, lectures, and lectures. But in a two-way interactive scene, asking questions is too public and rude.

“I knew you were so powerful, why didn’t you do it?”

“I said it all, if I do it, it will succeed!”

“I will say it, if you listen to me, you will not eat this loss.”

Isn’t it more uncomfortable to hear a sentence than a sentence?

Communication in the workplace is not so complicated most of the time. The other party wants to express only the meaning of the expression itself.

If you rely too much on the questioning pattern in communication, you will make yourself look very public.

Although the effect is achieved, it is a negative effect.

10 Whether it ’s a question or an answer, Do n’t pay attention to the scale

In recent years, many people like to use an “over-interpretation” to express their misunderstandings.

In fact, in the workplace, just as many people in the workplace worry that their questions and interpretations will be “over-interpreted”, they dare not express their questions and answers directly. Although in a workplace with complicated interpersonal relationships, this is a kind of self-protection Effective way;

But at the same time, we should realize:

Communications in the workplace are not so complicated most of the time. What is really meant to be expressed is the meaning of the expression itself.

Too often try to figure out the other party ’s position and intention, it is easy to fall into a psychological atmosphere of distrust and isolation, and cause a lot of misunderstandings;

Instead, communicating about the facts themselves often makes it easier for you to gain the trust of more people.

All questions are for solving the problem, only this goal is reasonable.

There is no way to sincerity, sincerity itself is the way.

Step back and say that even if there is a lack of trust between the other party and ourselves, then we only figure out the other party ’s position and intention in our hearts, and we should remain objective and rational during the communication process, rather than being “over-interpreted” With bias,

Otherwise, you will become that deep-minded person.

Written at the end:

In the workplace, questions and answers are a very good way to grow, but in the process of getting answers and giving others answers,

In addition to seeking truth from facts, we should have empathy and think for others.

It ’s not about thinking too much, but about the workplace qualities and professional ethics that a professional should have.

Hopefully, it will also help your career development.

Reference:

1. Get 丨 “Take no flowers: how to ask questions correctly in a workplace environment?” 》

2. Liao Minfu 丨 “Seven Good Habits of Workplace Communication”