Xinhua News Agency, Fuzhou, April 22, arbitrarily bombarded sales and scams in telecom networks … For a long time, some of the phone numbers beginning with “95” became “severe disaster areas” for harassment and fraudulent calls.

Since last year, the Ministry of Industry and Information Technology has rectified the related disorder and shut down some numbers. However, a “Xinhua Viewpoint” reporter recently discovered that some “95” segment numbers are still being used for harassment and fraudulent calls, and some numbers are bundled with AI intelligent voices, making people unpredictable.


The harassment and fraudulent calls on the “95” segment are still rampant, and some are also bundled with intelligent voice

May 2019, targeting the “95” Duan harassment phone reports increased, causing problems for communication users, the Ministry of Industry and Information Technology carried out a special rectification, in conjunction with the Beijing Communications Administration, interviewed a number of call center enterprises, and shut down some numbers.

After a lapse of nearly a year, a reporter ’s investigation found that although the rectification actions were carried out, although the number of harassment calls on the “95” section has decreased, there are still a lot of people. Annoying.

On April 16, a Henan Sina Weibo user uploaded his recent call interception record: 16 harassment calls were received in a day, 15 of which were “95 “At the beginning.

The reporter searched and found that on the Internet, there are too many complaints about the harassing calls beginning with “95”. In Fujian, Fuzhou, Quanzhou, Xiamen and other places, reporters interviewed a number of citizens randomly. They all said they would receive more than two fraudulent or marketing calls starting with “95” every day.

“Indiscriminate bombing, an average of seven or eight such calls are received every day. These calls start with ’95’, and many of them only differ by one or two digits at the end and are blocked One after another, pulling a single number into the blacklist simply cannot stop the harassment and cannot be called back, which is very annoying. “A citizen of Fuzhou told reporters.

In addition to marketing harassment calls, in the current high incidence of telecommunications network fraud crimes, the “95” segment number is also widely used. In February of this year, a citizen of Zhangzhou, Fujian, received an 8-digit phone number starting with “95”, and the other party claimed to provide an online loan. Chen Mou, who was eager to apply for a loan, was defrauded of more than 10,000 yuan by the other party on the grounds of payment of handling fees and running water.

“It is very difficult to trace the actual users of such numbers, and the real name system is virtually false.” Public security police in many places in Fujian told reporters.

Reporters interviewed public security agencies in many places in Fujian and learned that in some telecommunications network fraud cases, criminals bundled the “95” segment number with a voice robot for one day. Thousands of calls were dialed, the key objects were found after the Internet was cast, and then manual customer service was used to accurately scam.

“For example, the voice robot will ask the other party if there is a loan demand. If there is, this part of the group will be screened out and enter the next stage of fraud.” Zhangzhou Anti-Fraud Center Expert Fan Hualin said.

“Bundled voice robots can make calls 24 hours a day to promote the business.” On the Internet, the intelligent voice robot business is sold publicly. A number of salesmen introduced that the “95” segment number was provided and the voice robot was bundled to use the “package”. A salesman said that the robot costs 2.5 cents a minute, and you only need to provide words to achieve correct answers.


“95” segment number is publicly resold, you can charge it if you pay for it

Where does the “95” segment number come from? According to the report of the “Telecommunication Network Numbering Plan (2017 Edition)”, the “95” segment number plan is used for customer service short numbers and telecommunication service access numbers that are used uniformly across provinces / nationwide. The Ministry of Industry and Information Technology Responsible for planning, distribution and management.

Zhang Guoqi, director of the Information and Communication Management Department of the Fujian Provincial Communications Administration, said that the “95” segment number is generally used for call centers and customer service hotlines. Call centers are specialized A company that helps companies become customer service centers. After the enterprise successfully applies for the resources of the “95” segment, it is necessary to select the communication operator to sign the contract, and the communication operator shall manage the usage of the number segment.

Why is the strictly approved and territorially managed “95” segment number become a “severe disaster area” for harassment and fraudulent calls? A reporter’s investigation found that companies using the “95” segment number need to apply to the Ministry of Industry and Information Technology, often faced with unsuccessful applications, long cycles, complicated procedures, etc., so there are some agencies on the market, specializing in “95” segment number application agency Business, many of which also provide resale services.

The reporter randomly contacted an agent, who said that due to harassment and fraudulent phone calls, he applied directlyThe call center qualification is difficult, but they can help connect some shell companies that already have a “95” number and call center qualification. You can buy these shell companies to start business for about 200,000 yuan; Resell it through an agency.

When the reporter made it clear that the purchase number was used for the gray product business, the salesperson said, “You do n’t need to submit materials to purchase, you can cooperate to change the company body when the time comes. Buy After that, it will be your own business to operate the business later. “

” The “95” segment number is valid for 5 years after application, some companies just do n’t want to do it after completing the application Then, we will entrust us to resell. “Another company salesman said. The reporter found that in addition to relying on professional agency companies, some companies openly resell shell companies with “95” segment numbers on life services websites such as 58 Tongcheng.

The reporter learned from the Fujian Provincial Communications Administration that under normal circumstances, the “95” segment number applied by the enterprise is 5 or 6 digits; in order to improve the efficiency of use Enterprises can apply for extension of the number to 8 digits. After applying for a number, the company can use hundreds or thousands of extensions. It does not exclude that some of the numbers are resold and some are used for illegal purposes.


Buying and selling is a violation, and the crackdown and supervision cannot be absent.

The Ministry of Industry and Information Technology ’s “Telecommunication Network Code Number Resource Management Measures” for the “95” segment number The use has made clear provisions, such as users must not transfer or lease, do not exceed the scope or use across the local network, etc .; once there are illegal acts, the number of resources will be recovered. According to relevant regulations, the current resale of “95” segment numbers on the market is a violation.

The reporter learned from the public security and communications management department that it is facing practical difficulties in combating the sale and fraud of the number 95 segment. On the one hand, some companies that hold qualifications resell the shell company without changing the main body. It is generally difficult to find out that there is a buying and selling behavior. On the other hand, many fraudulent gangs use the “95” number to dial the phone to “scatter the Internet”. After finding the target group, the fraudulent gang will use other mobile phone numbers to carry out precise fraud, which makes it difficult to obtain evidence.

Industry insiders believe that in order to rectify the disorder of the “95” segment numbers, it is necessary to strengthen the linkage between public security organs, communication management departments and communication operators.

Chen Yongcheng, Director of the Cyber ​​Security Division of the Fujian Provincial Communications Administration, said that the public security organs can sort out and share some typical cases of fraud using the “95” segment number, and timely transfer the problem number and suspicious number to the communication management department. Tracking down and further strengthening joint punishment.

The investigation revealed that some agencies have promoted resale services in the form of paid promotion on search platforms such as Baidu. In this regard, Cui Yijing, the fourth-level director of the Cyber ​​Security Division of the Fujian Provincial Communications Administration, believes that Internet search platforms should fulfill corporate network security responsibilities, strengthen the review and rectification of paid promotion content, and avoid becoming a gray industrial chain that nourishes telecommunications network fraud hotbed.

Cui Yijing said that in the past two years, according to the “Special Action Plan for Comprehensive Remediation of Harassment Telephones” issued by the Ministry of Industry and Information Technology and other 13 departments, communication operators have joined some companies to source numbers Mark and share, for some numbers that are frequently marked as harassment and fraud by users, remind them when they call, this method is worthy of further promotion.

(The original titled “Why is the” 95 “segment still a harassment and fraudulent phone call”? “)