On the evening of May 9, the intelligent express cabinet operator Fengchao issued a statement in response to recent disputes.

For the 12-hour free storage period, Fengchao said that many communities can no longer increase the number of cabinets due to venue problems, and in order to better serve users, The speed of express delivery must be continuously improved. According to the data in the background, the peak of daily delivery of couriers is concentrated between 9 am and 11 am, and generally reaches the peak at 10 am. It is determined that the free storage for 12 hours is based on the calculation of the peak period of the dispatch. At the latest to 11 pm, the user can usually get the package at home. If you do not pick up after this time, it will affect the normal delivery of the courier at the peak of the next day’s delivery, and will ultimately affect the user’s experience.

Fengchao said that since the member function was launched, Fengchao’s pick-up rate has increased by 5 percentage points within 12 hours, which means that nearly 100% can be vacated every morning. Ten thousand grids, so that the courier can provide more efficient services to the recipients.

For measures to encourage timely pickup, Fengchao said that as of now, Fengchao has laid more than 180,000 smart cabinets nationwide, even if the turnover rate increased by only 1% , It will also bring a great increase in resource utilization. In order to encourage users to pick up as soon as possible, the function of collecting by relatives and friends has been introduced. After the mobile numbers of relatives and friends are connected, they can receive the reminder of the pickup synchronously.

Fengchao said that it will jointly encourage courier companies to pick up as soon as possible. Among them, SF Express will take the lead in launching early pickup and red envelope activities in the near future. Anyone who takes the SF package out within 2 hours will get a 2 yuan red envelope, and within 4 hours after taking out it will get a 1 yuan red envelope.

Fengchao said at the end that we were deeply uneasy about the overall consideration of membership services for the improvement of service capabilities of the industry, which caused public concern and discussion. We I will also take this opportunity to reexamine the work of strengthening communication with users, and sincerely hope that everyone understands.


The full text of the attached statement:

In recent days, the membership service launched by Fengchao has aroused the attention and discussion of the public, the industry and outside, everyone The opinions and suggestions are of concern to us and the driving force of our continuous progress, and let us realize that there is still a lot of work to be done in terms of user communication and market strategy. For everyone who is puzzled about Fengchao membership service, we also want to take this opportunityTalk about the original intention of Fengchao to launch this service.


About the 12-hour storage period

Fengchao has always insisted on serving all users with high technology and high quality since its establishment 5 years ago. Many communities can no longer increase the number of cabinets due to venue problems, and in order to better serve users, we must continue to increase the speed of express delivery.

According to the data in our background, the peak of the delivery of the courier every day is concentrated between 9 am and 11 am, and generally reaches the peak at 10 am. It is determined that the free storage for 12 hours is based on the calculation of the peak period of the dispatch. At the latest to 11 pm, the user can usually get the package at home. If you do not pick up after this time, it will affect the normal delivery of the courier at the peak of the next day’s delivery, and will ultimately affect the user’s experience.

Since the member function was launched, Fengchao’s pick-up rate has increased by 5 percentage points within 12 hours, which means that nearly one million slots can be vacated every morning. It is convenient for the courier to provide more efficient services to the recipients.


About measures to encourage everyone to pick up in time

Up to now, Fengchao has laid more than 180,000 smart cabinets nationwide, even if the turnover rate has only increased 1% will also bring a huge increase in resource utilization. In order to encourage users to pick up early, we have introduced the function of relatives and friends to pick up, after receiving the mobile phone number of relatives and friends, you can receive the pickup reminder synchronously.

We will also encourage all courier companies to pick up as soon as possible. Among them, SF Express will be the first to launch early pickup and red envelope activities in the near future. Anyone who takes out the SF package within 2 hours will get a 2 yuan red envelope, and within 4 hours will get a 1 yuan red envelope.

For the failure to clearly explain the overall consideration of member services for the improvement of industry service capabilities, which caused the public to be deeply concerned and discussed, we will also take this opportunity to renew Review and strengthen communication with users, and sincerely hope that everyone understands! Thank you every user who supports and pays attention to Fengchao.