The overtime charging of Fengchao was resisted by many communities and continued to ferment. At present, many regulatory authorities have responded vocally.
Incomplete statistics of reporters from Peng Mei News (www.thepaper.cn) show that as of May 9, at least the regulatory authorities in Shandong, Jiangsu, Zhejiang, Fujian and other places have Speak to respond to topics related to express cabinet charges.
Among them, the Zhejiang Provincial Post Administration issued a statement on the official website saying that in order to strengthen the supervision of the postal express industry in the province, regulate the delivery of the end of express mail, ensure the quality of express services and maintain consumption The legitimate rights and interests of the person, on May 8, the Zhejiang Bureau issued the “Emergency Notice on Further Emphasizing the Requirements for End Delivery”, urging the delivery companies in the jurisdiction to strictly fulfill the legal obligations of delivery to the agreed recipient address or designated receiver, in strict accordance with relevant regulations And according to “Express Service Standard Part 3” (GB / T27917.3-2011), it is necessary to provide free delivery service no less than twice.
The notice of the Zhejiang Provincial Post Bureau clarifies that for express companies that use smart express boxes for delivery, they should urge relevant companies to perform the obligation of notification before delivery and obtain the recipient ’s consent The rear can be placed in the smart express box. For shipments that cannot be properly delivered after two deliveries and need to be placed in the smart express box, the recipient’s consent is also required. If the recipient does not agree, the shipment should be returned.
The above notice also emphasizes that it is necessary to strengthen the handling of recent consumer complaints, actively and properly handle the complaints and complaints related to terminal delivery, and place smart expresses on consumers without consent. Suspected violations of the box, secondary charges, etc., should give full play to the appeal and law enforcement linkage mechanism and promptly deal with them in accordance with the law.
The Zhejiang Provincial Post Administration stated that it will strictly strengthen end-of-line delivery management, effectively safeguard the legitimate rights and interests of consumers, and ensure the smooth and orderly operation of the delivery channels across the province.
In Shandong, according to a report by Shandong local media Dawang.com, staff of the Consumer Complaint Center of Shandong Post Administration said that if the recipient does not allow , The delivery staff did not place the delivery at the place specified in the express delivery, but put the express in the express cabinet.
In Fujian, according to Xinhua News Agency reported on May 9, the Fujian Provincial Consumer Council said that according to the provisions of the Postal Law, express delivery must be delivered by name, but in reality Violations such as random signing and unauthorized placement of smart express cabinets often occur. Major express companies must guarantee consumers’ right to know and chooseThe option is to obtain the consent of the recipient before delivery and then deposit it in the express cabinet for storage, otherwise the costs incurred should be borne by the express company.
The relevant person in charge of the Fujian Provincial Consumer Council said that according to the “Administrative Measures on the Delivery Service of Smart Express Boxes”: Smart Express Boxes Use Enterprises to Use Smart Express Boxes to Deliver Express Shipments, Should The recipient’s consent is sought; when the recipient does not agree, the delivery service shall be provided in accordance with the name and address agreed in the express delivery service contract. The exception is when the sender specifies the smart express box as the delivery address when sending the item.
Jiangsu, according to a report by the Jiangsu Provincial Radio and Television General Station on May 8, the Jiangsu Post Administration stated that express cabinet charges are market behavior regulated by the market, but the premise Must be legal.
Yang Yuexin, director of the Jiangsu Provincial Post Administration Market Supervision Department, said in an interview that first of all, it must be qualitative. If the courier did not obtain the user ’s consent, he voted for intelligence. Box, this is an illegal act. How can users protect their rights in this situation? One is to complain, to the express delivery company, the courier dropped into the smart box without consent, and the service is not standardized; if the enterprise does not correct, call the industry complaint hotline of the postal management department at 025-12305, and the competent department orders the enterprise to make corrections. In addition, there is a relatively simple method. Now that most couriers are online packages, consumers can also complain to online shop merchants that they have not received the shipment.
Jiangsu Provincial Post Administration also stated that users who encounter charges without notification of delivery to the cabinet should actively protect their rights, and do n’t choose to forget because of the small amount. Everyone stands up to protect their rights and raise the cost of illegal business, then the enterprise will not violate the law.