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In the past 11 years, the express logistics industry has gradually formed a complete set of response mechanisms to deal with “Double 11”. The situation where the express sorting center bursts out, and all employees of the express company headquarters are on the sorting line. With the popularization of automated assembly lines, it has long been a history. Nowadays, the main contradiction between pressure and manpower shortage has gradually shifted from the express company headquarters to the transfer center. Transfer to the end site.
Lack of people! Especially missing
“Affected by the epidemic, many people are too lazy to find a job at the end of the year. Now they are completely unable to recruit people. They can only wait until the beginning of the year.” A person who specializes in labor dispatch for SF Express revealed, but he found This year’s labor shortage is particularly obvious: “Whether it is entrusted to a third-party recruitment company or an express company to recruit itself, the results are all dismal.”
Take the case of Shanghai SF Express as an example. Although there is no exact figure for the number of full-time couriers missing, it is common for a SF Express branch with around 70 employees to lack 20 couriers.
On October 29, JD Logistics, which also adopts a direct operation model, announced that it will recruit 15,000 people nationwide in the fourth quarter, mainly for grassroots managers and front-line positions such as warehousemen, sorters, couriers, and drivers. In order to increase the attractiveness of employment, JD Logistics stated that all new regular employees will sign labor contracts, pay five social insurances and one housing fund, and provide competitive salary packages and welfare guarantees.
Compared with the more concentrated recruitment of enterprises directly operated by outlets such as SF Express and JD Logistics, it offers attractive conditions such as five insurances and one fund. Express companies that adopt the mode of franchise outlets in “Tongda System” and Best The pressure is transferred to the franchisee.
A franchisee of Shentong Express who has been in business for nearly 20 years told Jiemian News: “If you can’t recruit people, Double 11 is still very sad, and it will form a vicious circle: the more the branch can’t recruit the grassroots employees, the delivery If the service quality is not good, the headquarters will be punished more and more. Some outlets cannot continue to operate, the boss runs away, and the consumer service experience is not good. The brand of the express company will be affected.
“In the morning, there was a truck full of goods in Wuhan. The goods in the afternoon had not arrived. The goods from Yiwu were the main force in the evening. I urgently bought a new 8-meter truck.” On the afternoon of the 2nd, Qi Xiaoyun sent photos of the scene to reporters during his busy schedule, and packages piled up in the outlets.
Packages piled up in the outlets (pictures provided by interviewees)
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The express outlets operated by Qi Xiaoyun cover a large, densely populated community in Wuhan, with an average daily cargo volume of 8,000 to 12,000 tickets. According to him, in addition to the increased number of shipments during the peak season, coupled with the deep integration of the local Shentong Express and Cainiao Wrap Business, it is expected that the return and exchange business will drive the volume of package orders up to 5 times. Therefore, he started in September to prepare for manpower expansion in the peak season of the industry in advance. He planned to recruit 10 new employees to dispatch parts and let the old salespersons specialize in soliciting parts. However, even with a monthly salary of 10,000 yuan, he was not fully recruited.
November 2 was the peak of the first wave of express delivery services during Double 11 this year. It started to snow in the Jiagedaqi District of Daxinganling. The heavy snow-covered mountains aggravated the anxiety of local express delivery people. The local express outlet franchisee Mr. Li’s WeChat profile says “Recruitment”.
According to him, the outlets averagely dispatch about 6000 shipments per day and employ 30 couriers, each of whom delivers nearly 200 packages per day. Because the local area is relatively sparsely populated, the usual workload of couriers is close to saturation. Until the peak season, we have to expand the manpower. He expects that the volume of outlets will increase by 2.5 times during Double 11 this year. For this reason, he plans to add another 10 employees, but so far he has not hired any.
“There is a net outflow of urban population here. The post-70s and post-80s are old, who is the young man to do express delivery for you!” Mr. Li said helplessly.
According to the Quantum Consulting survey, which provides training and consulting services for express delivery outlets for a long time,the number of post-95s and post-00s in express delivery is increasing, but the attractiveness of couriers to their careers is not high, and they leave more frequently. .
49 million people temporarily fill up seats
Double 11 every year, experienced express franchisees always have alternative plans. Qi Xiaoyun looked for an outside agency and recruited a few part-time jobs from local college students, while Li Jian planned to ask relatives and friends to top him after the package arrived.
“This year’s response to the peak of Double 11 is not a big problem.” The above-mentioned Shentong franchisees seem very calm. According to him, the daily employees of the outlets are relatively stable, and they are equipped with mobile positions for a long time, and there is a certain surplus of transportation capacity. In addition, the outlets are located in the urban area, the delivery area is concentrated, and the infrastructure such as express cabinets and post stations is complete. He also shared a little experience: “We must have a good relationship with the resigned employees at ordinary times, and double 11 can also help the emergency.”
A express franchisee in Hengyang, Hunan, told reporters that it is not cost-effective to recruit temporary workers during the peak season, because novices can only do the simplest tasks and are inefficient, so he recruits new people in advance every year and trains them before starting. Combined with the expected increase in the volume of this year’s peak season, he has expanded the manpower by 20% ahead of schedule, and the staff will be ready before the end of October.
For express companies that are directly operated by outlets, they have already figured out a mature employment plan. Among them, crowdsourcing riders have become an important capacity supplement for the express industry during peak business periods in recent years. For example, Dianwo Da cooperates with rookie direct delivery (Danniao), Dada Express Cooperate with JD Express, SF Express Express Cooperate with SF Express…In contrast, crowdsourced riders are paid on a daily basis, with more work and flexible working hours, which are more popular.
According to the above-mentioned personnel responsible for SF’s labor dispatch business, SF Express’s current full-time positions in Shanghai are self-owned employees who directly sign contracts with SF’s wholly-owned subsidiary, SF Logistics. Since the beginning of this year, Shanghai has been extremely short of labor. SF Express has accelerated its diversified employment model. In addition to recruiting some labor dispatch employees and SF city crowdsourcing riders to supplement capacity, it also increased flexible labor.(The contract is a contract), Star Steward(community owners as the delivery partner), convenience store(SF Express Station) etc.
According to statistics from the State Post Bureau, in order to cope with this year’s peak season, the headquarters of major express companies have strengthened their reserves of personnel, transportation capacity, venues, processing equipment, and information systems. Currently, companies have added 490,000 temporary workers. According to about 4 million postal express services nationwideIn terms of personnel, the proportion of new temporary workers is as high as 10%.
Why don’t the couriers “smell”?
“Too tired, the wages are earned by the intermediary, and I don’t want to do express delivery anymore!” A netizen recounted his experience as an outsourcing temporary worker in an express company last year: the express company gave the same as a formal worker The salary standard of 25 yuan per hour can be exploited by large and small intermediaries. In the end, the wages are left at 18 yuan per hour, and they can work overtime up to 14.5 hours per day and work for up to 20 days.
The above-mentioned franchisees in Hengyang believe that the recruitment mode of express outlets is backward, the method is single, and there are many chaos, which affect the reputation of the couriers and increase the difficulty of recruiting. “Some courier company outlets come here randomly. After recruiting, they don’t train, explain the rules clearly, and go directly to the job without signing a contract. If they encounter incidents, they may get a few hundred yuan for half a month. How can you keep people if you still owe money to the outlets?” he said.
A simple and rude express car body recruitment advertisement (picture provided by the interviewee)
At the same time, due to the superimposed effects of the new crown epidemic, the fierce price war in the express industry, and the changes in the double 11 gameplay, it has become more difficult to recruit express outlets during this peak season.
Quantum Consulting, which provides training and consulting services for express delivery outlets for a long time, told Jiemian News that the volume of express packages on Double 11 this year has increased, and the industry expects it to be 1.5 to 3 times the daily volume. In addition, e-commerce distributes pre-sales, and the logistics and distribution time front has been stretched longer, resulting in changes in the operation of express delivery, including the employment of temporary workers. If a franchisee acts as an agent for multiple express outlets at the same time, it will also face changes during peak business periods.Risk of insufficient staff.
According to Quantum Consulting, the overall turbulence of couriers this year is more serious than in previous years, and the trend of changing jobs to become riders has intensified. One of the important reasons is that the price war of express delivery is extremely fierce, and the headquarters has repeatedly reduced the distribution fee to outlets. Later, the outlets also reduced the points for each order to the courier, which caused a contrast in the income of the courier.
Some insiders analyzed that if a Tongda courier wants to get a monthly salary of 10,000, based on the current average delivery fee of less than 1 yuan, at least 350 packages must be delivered every day, from morning to midnight, such as squatting. In front of the express cabinet. However, if you go to be a takeaway rider, you may get the same salary by sending 50 orders a day, and you can arrange your time flexibly.
Quantum Consulting believes that due to the epidemic this year, some couriers did not come out to work during this period, and about 30% of them were young newcomers who entered the industry for the first time. According to the situation in previous years, 10% to 15% of couriers in most branch companies will be lost after Double 11, and the express delivery industry may face more serious shortages after Double 12.
(Qi Xiaoyun is a pseudonym at the request of the interviewee)
This article is from WeChat official account:Interface News (ID: wowjiemian) author: Yang Xia