“I never thought that the same city express will be so slow.” Speaking of his online shopping experience during this time, Fang Wei lamented this.
Affected by the epidemic, the inconvenience of offline consumption has included Fang Wei, and a considerable number of people have to address their daily shopping needs online. Therefore, the same city delivery platform such as Meituan takeaway and flash delivery began to integrate into more people’s daily lives.
However, after the surge in business volume, problems such as out-of-stock, delayed delivery, and non-receipt by riders have emerged on multiple platforms. So, in the end, how can we meet the needs of fast, accurate and provincial (low cost) , while taking into account the pursuit of the efficiency of goods by customers and businesses?
Disorders in special times
In the past few days, due to the outbreak of daily necessities such as grains, oils, vegetables, fruits, etc., the convenient and safe intra-city distribution method of “one hour arrival” has also increased the frequency of use. However, at the same time as the business volume ushered in, a number of “thunder points” in distribution in the same city were also exposed, and the most critical thing for users was the delay in delivery time.
“Although many platforms advertise their ‘arrive in one hour’, they have not been so accurate until now.” Fang Wei said that he had tried multiple platforms and had encountered ordering in the morning, that evening, and even It was the case that I was sent home the next day.
This is the main reason why she is especially concerned about delivery time when shopping. In Fang Wei’s view, shopping in the same city should be more efficient, and shopping in this way is more for emergency. “If the delivery service is not good, it really affects the shopping mood. Once the delivery is wrong, I will Will not use this platform again. “
Yang Tingting, another “online shopping expert”, told Zinc Scales that, compared to Meituan Takeaway, use a flash delivery platform that specializes in buying services.