Training for members of the sales team and customer service team
“Lessonly” official website
According to foreign media Reported that recently, the US business education startup “ Lessonly ” has received US $ 15 million in Series C financing < / strong> This round of funding was led by AXA Venture Partners, with participation from Zendesk, Allos Ventures, Atlas Peak Capital, Rethink Education and The Yard Ventures.
“Lessonly” was established in 2013, mainly provides employee training software for corporate customers. The company ’s CEO and co-founder Max Yoder said that in an enterprise, members of the sales team and customer service team often need to have the latest public information, such as product pricing policies and returns Cargo policy, as well as the quantity and type of available products, etc.
Therefore, In addition to managers, the staff of these teams also need to have a detailed understanding of the business process and operation technology related to the company , In order to know how to do their own work, otherwise it is easy to cause inconsistent work behavior of team members due to asymmetric information and knowledge.
From the perspective of usage scenarios, enterprise customers of “Lessonly” software are mainly for their sales team and customer service team to develop relevant training courses to strengthen employees’ work skills and enhance the company ’s work skills. The grasp of business information to improve the work of enterprise employeesWork efficiency.
“Lessonly” courses are efficient and easy to master. Every member of the team can upload texts, photos, videos, documents, quizzes, etc. in “Lessonly”. To create a course every two months, monthly or weekly. Before the course goes online, the manager needs to review the course content to ensure the correctness of the content.
Team members can use their mobile phones for course learning, so that they can arrange learning time according to their own learning progress, which brings great convenience to employees ’lives.
In addition, employees will use “Lessonly” software to set learning goals for themselves. They will write down their learning plan, the reasons for participating in the training, and finally how the training will bring benefits to individuals, teams and companies.
During the learning process, team members can use the “Lessonly” software to ask questions about the content of the course they are learning and wait for colleagues to answer, which ensures the learning effect of the team members.
“Lessonly” official website
In order to bring a good learning experience to employees, “Lessonly” provides beautification services for the course content. Team members can attach the company’s logo, iconic patterns to the course, and also beautify the fonts, add interesting pictures, etc., which adds a color to the more boring learning process.
After each course, “Lessonly” will create a visual chart showing the participation of the course and the satisfaction of the participants. “Lessonly” will also provide each student with their own course completion status, so that they can realize their strengths and weaknesses. In addition, there will also be rankings of participating members on the software, making everyone aware of the gap with others, inspiring students to continuously improve their weaknesses and improve their ability to work.
At present, about 3 million employees are using “Lessonly” software. They come from 1,000 including Honeywell, Trunk Club, Jostens, and U.S. Cellular.Multiple companies.
“Lessonly” intends to use the funds from the new round of financing to continue to expand its business and expand its business scope, provide services to more corporate customers, and enhance the work ability of employees.